Very satisfy, work fast, clean work, and good communication to update on the progress/completion.
6/28/2016
Mary C. VERIFIED CUSTOMER
Vehicle Make : Kia
outstanding and honesty service with great professional communication and behavior skills.
I will give big plus for recommendation to others.
thanks so much.
6/28/2016
Michelle Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for the great communication on status, patience and good humor in customer service, and the complimentary cleaning. All very much appreciated.
6/23/2016
Virginia B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Laura did a great job keeping me informed through the process
6/22/2016
Daniel C. VERIFIED CUSTOMER
Vehicle Make : BMW
Paint job sucked. Hair was on the bumper inside the paint, in two separate locations. The technicians acted dumb and said wasn't a big deal. They also painted over my diffuser when it was never painted. It was supposed to be replaced. The paint job was apparently looked over numerous times and I'm pretty sure they thought I wouldn't notice. The technicians probably did not even review there finished product. The bumper is still not fixed as well, it curves out and is very noticeable. Would not recommend to any one or the customer service I received. I was very skeptical reading the reviews and they are very true. Worst experience ever, will leave review on Yelp and Google to warn other future customers
6/14/2016
Yetzenia C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The receptionist of Koons Collision Repair in Alexandria, VA is impolite.
6/11/2016
Bryan P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Laura Kibler was very helpful from start to finish. She kept me up to date about the progress of my car. She personally called me when the car was finished. 5-Star customer Service.
Also, technicians did a fantastic job on the car.
6/10/2016
Neil D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Laura Kibler and Koons took care of everything and kept us informed along the way. We had a terrible accident, yet they helped us through it.
thank you
6/4/2016
Gloria A. VERIFIED CUSTOMER
Vehicle Make : Ford
If I ever need collision work again I will definitely use Koons at this location. I have never seen such a professional and caring group of people. I will highly recommend you to others.
5/27/2016
Adinew A. VERIFIED CUSTOMER
Vehicle Make : Honda
Keep up your good service.
5/25/2016
Norma W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was very friendly and professional. I am impressed.
5/20/2016
Denise T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I have already spoken with someone
5/20/2016
Bryan S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Customer service was top notch A+.
Product is poor. Paint job is sub par, missing parts and figment issues.
5/14/2016
Jovanda B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
oust and information professional service from the administration clerk to the auto repair mechanics, highly recommend to everyone!
5/13/2016
Sirak B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks
5/12/2016
Michael B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
For the most part, the work was okay, and I UNDERSTOOD REASONS FOR DELAY. The final quality check before delivery, however, should be reason for concern. I had to bring up a few items that were not correctly fixed, and I have to return the car (scheduled on 5/13/16) to get a non-functioning Brake Assist System fixed. The warning of the system's failure was displayed, and it's beyond my understanding how this was missed. After pick-up I also noticed that the rubber seal at the trunk lid was not fixed correctly and ended up doing this myself. It's obvious that the quality control was performed very casually.
5/12/2016
Avis D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Kept updated on status of repairs process went very smooth
5/11/2016
Mayra R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am greatly appreciated all the care that went into repairing my car and updates that kept me posted in work that was being on done on my car. Thank you so much!
5/4/2016
Wilfredo R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Laura was very helpful and professional.
4/30/2016
Dongmei L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Honestly can't think of a way to improve the process.