Due to second hand parts being installed, the bumper didn’t sit flush with the rest of the car. Quality control should have been done and this work should not have been acceptable. Matt is terrible at communication and tries to twist what he tells me. Now that I am here for my replacement bumper to be installed, work is taking more than double the time I was told it would take and the techs showed up late. I am very disappointed with this experience at KOONS.
10/16/2024
Maria C. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service!!! Staff went above & beyond to ensure my car was fix in a timely manner
10/14/2024
Joan C. VERIFIED CUSTOMER
Vehicle Make : Buick
I felt cheated, my estimate was for labor $285 and parts 156.00. You used my old parts for 10.00 and made labor 427.50 and gave me a saving of 13.78. I was not given a choice and do not feel that labor should be from 3.8 hrs to 5.7 hours. I have no problem with work done.
10/6/2024
Judith C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything was handled promptly and professionally. Also, the car was repaired and ready before the original date for pickup.
10/4/2024
Michael M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was responsive and got my car fixed in time! They also returned my rental car too! Very professional front desk and repairmen!
9/28/2024
Pamela G. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service was excellent
9/19/2024
John S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Service was very efficient and car car was completed earlier than expected. They did a very nice job.
9/16/2024
Masoma M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My vehicle have got some problems the passenger side gets hot and also it produces some noises while driving in highway speed and when you change the gear I am going to take it back to the koons collision center .
8/26/2024
Amid K. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys did a fantastic job.please do not relent. I really appreciate your job.
8/20/2024
Deney P. VERIFIED CUSTOMER
Vehicle Make : Kia
Great service, kept me informed with status ofrepairs. Overall satisfied.
8/3/2024
Ritanch H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
team was very helpful and responsive. I am grateful that Koons was able to help me and wish them the best in the future! Should I need similar help again Koons will be the first I call!
7/31/2024
Bethlehem A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great work and thank you for going above and beyond by cleaning car too!
7/27/2024
William H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I'm completely satisfied with the work done on my vehicle, therefore ready to recommend koons collision at any time to anyone.
7/18/2024
Adam H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Everyone was very helpful from the beginning to the end of the process. Everywhere GEICO dropped the ****, Lionel picked it back up and made it right for me. They made the bad experience of being in an accident as smooth as possible and got me back on the road sooner than initially expected. My car looks like new again.
7/10/2024
Abu C. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys did a fantastic job thank you
7/4/2024
Amer H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Bad body job
7/4/2024
John T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great job!
6/30/2024
Maurice P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The team kept me well informed and provided excellent service!
6/23/2024
Christopher K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone there made it very easy to have my car repaired