From the time I was greeted at the door and keeping me updated I can honestly say this by far has been my best experience . Everyone working together as team ,
1/11/2018
Nick F. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs so far have been great. Looks pretty new. I was a little annoyed that the initial 5 day estimate was later estimated to be 10 days. It was for unforeseen damages to the clips on the fender and a bit on the antenna which I believe were not unforeseen because those damages can be seen in my initial photos and probably the initial inspection photos I would imagine.
I had already worked my schedule around a week without a vehicle and not two weeks. So I acted way more upset than I was. I apologize but I knew that if I was “mad” I would get my truck back before two weeks. I appreciate the staff expediting the clips and antenna repair. Thank you!!
11/9/2017
Adria J. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service - my car was not ready when I arrived despite being told it would be- however, everyone was apologetic and took affirmative steps to ensure that it would have priority so I would not have to wait longer than necessary. That went a long way with me.
10/5/2017
Ola W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Lakewood Auto Collision provided highest quality work on our Mercedes. This was done in a timely manner, with friendly and precise information provided by the customer service department.
Ola
8/6/2017
David B. VERIFIED CUSTOMER
Vehicle Make : Ford
Good people to work with.
3/28/2017
John M. VERIFIED CUSTOMER
Vehicle Make : Ford
The only recommendation I have is, when calling customers with updates, whoever makes the calls should have more detailed information than which shop the vehicle is in. Other than that, you did an excellent job on my sons 2008 Mustang GT. He and I are very happy with your work.
3/25/2017
Virgilia L. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good job. Will recommend to everyone.
3/22/2017
Brian H. VERIFIED CUSTOMER
Vehicle Make : Toyota
As always a super job. Very professional and on time!!!????
2/16/2017
**** B. VERIFIED CUSTOMER
Vehicle Make : Ford
YES, it's like it never happened! Thanks to everyone at LAC--Job well done!
2/11/2017
**** L. VERIFIED CUSTOMER
Vehicle Make : Jeep
Ahhh, you fixed the passenger side instead of the drivers side. OOOOPPPPPPPSSSSSSS
1/30/2017
Steve K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Top shelf.
1/21/2017
Vincent E. VERIFIED CUSTOMER
Vehicle Make : Audi
Lakewood was very good in keeping me advised on repair of my auto, specifically Lisa her follow up has been outstanding.
1/19/2017
Maribeth V. VERIFIED CUSTOMER
Vehicle Make : Kia
GOod work and the communication while the repair was taking place was great. Very friendly and professional staff
1/7/2017
Ray C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Improve the automated texting system.
Make sure customers know the expected completion day/time.
Quality workmanship!
1/5/2017
Sam K. VERIFIED CUSTOMER
Vehicle Make : Honda
Took too long, and poor communication.
Work appears to be well done.
12/21/2016
Brian H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Absolutely pleased...great job!!
9/28/2016
Erin S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Loved using you guys. Will be back if ever needed!
9/27/2016
James F. VERIFIED CUSTOMER
Vehicle Make : Nissan
I also posted a 5 star review on your website. Basically I have nothing but positive feelings about my experience with your business. Jim
9/23/2016
Maria C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
great customer service! All staff is very polite and kind.