Schaefer Autobody - Illinois

This is the second time I've had body work done by Schaefer and you guys are the best!

Great staff. Communication was good. Superb job on making my Max look beautiful again. Overall Great Rxperience

Awesome job

Great service and super friendly people. They kept me informed the entire time in their facility is extremely clean. All in all, a great experience

Customer service was excellent, car was finished ahead of schedule. All body work and paint was perfect. Can't tell that the car was in an accident.

Very friendly. They kept me up to date throughout the entire process.

Everyone was professional and had excellent customer service. The team kept me informed of the repairs all the way to completion.

Fast service. Professional, polite and courteous customer service. Would recommend Schaefer Auto Body and use again!

They kept me informed throughout the whole process

They did an outstanding job.

I used you all on a previous job and you all knocked it out of the park again. Thanks

The completion date changed 4 times, and finding that date was difficult. I called the day before the original pickup asking for a status update, left a callback number and heard nothing. I went by the shop the next day and "oh, yeah, sorry we didn't call you. Are you signed up for our emails?" Whenever I would call for an update I would call a central office, which would then contact the shop, then talk to me. Why can't I call the shop directly? Also, I got a "don't call us, we'll call you" attitude each time I called. I have to have someone drop me off at the shop, so I have to coordinate 2 schedules, as well as normalactivities for my family when I get the car. When I picked up my car, the a/c, steering wheel, and side mirrors were all radically different than when I dropped off the car. Not a great thing driving with those settings changed. I had kept a stash of napkins and straws in my driver door which were gone upon pickup. When I did get the car, I asked what was different in the estimate going from $3k to $5k, and the tech couldn't answer, but said I would be emailed the next business day with the changes, which never happened. The work was fine, but the customer service was awful and I would never recommend this company.

I was treated very well. They helped with getting my rental and turning it back in. The car looks better where they repaired it than before even the accident! Looks new! Thank you for everything!

Fantastic work and service! Car looks as good as new and the process could not have been easier! Truly outstanding!

Unfortunately, I have had to use Schaefer's Autobody twice in the last few years but I have to say I would not use anyone else. They are the best. Fast, professional service always with regular update. They even had the rental car waiting for me. Great service. Thank you, Schaefer's.

Smooth process that reduced the stress I was dealing with after a car break in.

Everyone

Could not possibly be happier with the service!

Great job at keeping me updated on the progress of my car.

Prompt,efficient and quality repair , also the vehicle was finished earlier than the date stated.