Car was delivered at the time specified and everyone was very nice.
6/11/2017
Amanda G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Awesome service. Thank u!
6/10/2017
Cathy W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone and everything was wonderful my perso Ken Ellis kept me informed and my car was ready two days ahead of schedule. I really appreciate ed the fact that I could turn in my rental right there at the service department! The service was awesome! Ken Ellis is a great employee to have his customers service was on point thank you!
6/8/2017
Veronica C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Brad kept me updated step by step on how the repairs was coming along. I thought that was very nice thing, give me the feeling that my car was in good hands, & repairs would be to my satisfaction Thank Brad for a job well done.
6/6/2017
Arnie E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Communication and status on the progress of my car was outstanding. The person in charge of making sure my car repairs were completed is Mike who handles the State Farm claims. Great job to Mike!
6/6/2017
Jerry F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We thank the team, especially Brad keeping me updated with
the status and where they were with completion. We appreciate the work
& the work is great. Thank you again & I would recommend the collision shop to
Anyone in need of repair.
6/5/2017
Eric T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very friendly staff. Easy to work with in getting an appointment set up and getting our repair done. Chris was awesome in the Collision shop with giving us all the needed info to get our repair done. Ourisman has always been a dealership that I have spoken highly of, and they never fail to deliver awesome customer service.
6/1/2017
Stephanie W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The staff was very professional and the work performed appears to be excellent.
5/31/2017
Jerry F. VERIFIED CUSTOMER
Vehicle Make : Buick
Fastest Service Ever! Great Job.
5/25/2017
Lawrence A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great communication!
5/25/2017
Gloria B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was pleased with the service and professional manner that Mike handled my claim. He kept me informed of the status of my repair.
5/23/2017
James B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Customer focused service is worthy of emulation by all car dealers.
5/23/2017
Margaret S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Ken was excellent and sent frequent messages to keep me updated on the status of my repairs.
5/20/2017
Terrence W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Several issues related to repairs...
5/13/2017
Langston M. VERIFIED CUSTOMER
Vehicle Make : Jeep
friendly, knowledgeable staff helped me through the process.
5/2/2017
Delisa F. VERIFIED CUSTOMER
Vehicle Make : Saturn
My car looks great! Mike did an amazing job. There's no indication that the car was in any accident at all!! And it was five days before expected!
4/30/2017
Robert L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They forgot to check light bulbs so now I have to replace a couple.
4/21/2017
Jorge R. VERIFIED CUSTOMER
Vehicle Make : Toyota
They keep me informed about the progress of the car repair. Person I dealt with was very professional and polite (Mike K).
Good experience overall
4/21/2017
Mack A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
procedure for picking up vehicle and making payment should be changed. I had to go the casher twice. I should have not be walked to the cashier from someone at the autobody shop. When autoboy repairs are made they should send the invoice to the cashier and the customer goes directly to the cashier to make payment. It makes no sense that someone has to walk you to the cashier.
4/20/2017
Matthew G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Mike was fantastic to work with. He was thorough, informative and pleasant to speak with. The repair was completed more quickly than anticipated and his estimate was spot on. Great experience given the circumstances.