My car was in the shop for over a month; I was told many times it would be ready soon, but it took way too long. I was paying for a rental car that I had to keep for an extra week.
8/1/2017
Adna D. VERIFIED CUSTOMER
Vehicle Make : Buick
Good work
8/1/2017
Stephanie E. VERIFIED CUSTOMER
Vehicle Make : Scion
My car drives better now then it ever did before the accident. I never thought it would be that way but you somehow did it.
7/29/2017
Tanita H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Exclenct work
7/28/2017
Yong S. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was informed via email that my car would be ready today. Once my fiance got to the dealership after dropping off the rental car the employee stated that I was emailed that there was a delay and that my car wouldn't be able to be picked up for another day. The communication lacked and as a result I was almost left with no car to get to work the following day. The rental car was taken back and my car wasn't ready. The delay was due to a part that needed to come in, after calling and expressing concern everything was settled and the car was now ready (no idea how that worked out if the part wasn't in the shop). If I had not been concerned about what had happened I would still be without a car. I will not be returning to this dealership with further issues in the future. I do thank you for your time and effort.
7/27/2017
Marcus T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The professionalism was exceptional.
Would recommend to anyone.
7/25/2017
Jeffrey O. VERIFIED CUSTOMER
Vehicle Make : Honda
First day i got there, they approached me with a smile, explained to me what the problem was with the vehicle. They assured me that i would receive my vehicle back in 7 days. They really kept with their words and I am back driving again. They were very friendly as well and kept updating me via email in regards to the vehicle. I knew my vehicle would be in good shape once i got there. Best customer service i have received so far.
7/25/2017
Darlene S. VERIFIED CUSTOMER
Vehicle Make : Honda
I can not tell that the damage even occurred. Plus, they cleaned and waxed the whole car. To my surprise the rims were shiny just like when the car was new. I get it washed, but the rims are never clean. Now I know. they can do a better job. Chris was very helpful and understanding about getting my car repaired quickly. Im glad he understood that I like driving my car rather than a rental. I was smiling when I left your repair shop.
7/23/2017
Denise S. VERIFIED CUSTOMER
Vehicle Make : Honda
Mike in the body shop was very professional and pleasant. He kept me informed about the progress of my vehicle repair. I love the service that you all provide. I will recommend the service to others. Overall, very satisfied and pleased.
7/15/2017
Sandy B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Chris went above and beyond to provide quality customer service. USAA who covered the damage to my vehicle by their policy holder, only approved my rental vehicle as a "reasonably comparable" vehicle. I drive a jeep patriot and was provided a Dodge Dart, which did not have enough space to transport my grandchildren. Chris called Enterprise to ensure I had an appropriate vehicle. While Enterprise dropped the ****, Chris and the friendly staff did not. I would highly recommend the quality service. However, when I got home and went to put cargo in the hatch, I found it did not open. My passenger seats were put down and I'm not sure what happened.
7/12/2017
Danny L. VERIFIED CUSTOMER
Vehicle Make : Ford
very good work thank you
7/2/2017
Denise S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you! I will only bring my Chevy equinox , To Ourisman Chevrolet of Bowie . I trust the service department and now I feel very confident with the collision repair department. Thank you , Denise S
7/1/2017
Eleanora L. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything was done in a timely Profesional manner. I am very satisfied.
6/30/2017
Kelli S. VERIFIED CUSTOMER
Vehicle Make : Ford
Good job.
6/25/2017
Joel B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for timely repairing my car. She looks as good as new! My repair person kept me informed with the progress through out the repair time. I am completely satisfied with the repair process.
6/23/2017
Rommel S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Chris in the body shopwas very polite. Excellent service all around
6/22/2017
Trinay B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Brad in the collision repair office was outstanding. He kept me informed **** near every day, which is more than the Insurance company did. He was patient and explained things to me in professional and detailed manner. Not that I want to have body work done on my car again, but if the need arises, I will use Ourisman to do the work. Great job all the way around!!
6/22/2017
Eugene M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good Job
6/21/2017
Evila P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
great job great service thank you.
6/18/2017
Janise M. VERIFIED CUSTOMER
Vehicle Make : Honda
Mr. Ellis was very helpful.He gave excellent customer service.