Ken was excellent with keeping me informed on my repairs. His customer service skills were impeccable. My disappointment is not with Ourisman but, with GEICO in which I'm still dealing with. They could take some lesson from Ken when it comes to customers satisfaction. Thank you Ken. You we're great to deal with.
1/16/2018
Christine C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Customer service was excellent. And they told me my car would be ready in a week but it was ready in two days. Everyone was very professional and efficient.i would definitely recommend them to friends and family.
1/16/2018
Mike K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs look awesome ! My contact Mike was professional and kept me updated on the repairs. His customer service exceeded my expectations .
1/13/2018
Jena W. VERIFIED CUSTOMER
Vehicle Make : GMC
The Collision crew at Ourisman was amazing! Thank you all for you’re help!
1/11/2018
Leonard G. VERIFIED CUSTOMER
Vehicle Make : Dodge
The entire process is effective in getting the job done. All deadline were met at or ahead of schedule. I was bombarded with progress reports. Kiara in the car rental office is fantastic. Thanks!
1/10/2018
Mark N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Being involved in an accident is very disruptive. Work schedule, etc, all disrupted. The shop handled everything very nicely. The relationship between the body shop, the rental company, and the insurance company is seamless and removes a lot - a lot - of the tension.
1/10/2018
Zeditha C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Although it took forever and I have to come back for a minor issue...the staff and Mr Beverly were always professional, responsive and courteous and Mr Beverly continually kept me updated regarding delays. All in all I would come back and I would recommend to friends & family.
1/6/2018
Jeffrey N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was very Professional! You are absolutely the absolute BEST! I called GEICO today and expressed the same absolute gratitude and happiness and satisfaction. The same goes to Enterprise as well!!!! I could not be more satisfied. JEFFREY SAMUEL NIGRO
1/6/2018
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work, job completed quickly, friendly and helpful staff.
1/5/2018
Joel S. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repair took longer than expected, which meant that I had to use a rental car for longer than my insurance company (GEICO) was willing to pay for.
1/3/2018
Yvonne M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very efficient. Extremely courteous and helpful staff
1/3/2018
Christopher P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very happy, mike was great
12/23/2017
Amy B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Mike was very helpful and accurately assessed the damage when I brought the car in.
12/23/2017
Michelle D. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent overall service, daily feedback and status update was very impressive! Thank you so much!
12/22/2017
Lee F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Timely service, excellent job, and made the process virtually painless. Thanks!!!!
12/19/2017
Ruth A. VERIFIED CUSTOMER
Vehicle Make : Nissan
You made a difficult experience pleasant. Everyone was so friendly and helpful. Thank you.
12/15/2017
Tommie P. VERIFIED CUSTOMER
Vehicle Make : Honda
Car from Enterprise had filthy seats!!
12/13/2017
Dawn E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very Professional Service from Mike K.
12/9/2017
Howard H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very pleased w the service.
12/9/2017
Anique H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike was wonderful and took great care of my car. I'm thankful for his service.