Tommie Vaughn Ford Collision Center

I appreciate Tommie Vaughn going out of the way to get rid of the paint from my car even though that wasn't what it was in the shop for. Will recommend to others for the extra effort. Thanks again!

All was good!

Good

Out smart key was damaged during the repair process and the service tech refused to replace it.

Good.

Fast courteous service and my truck looks great.

Appreciated the updates

Everyone was very courteous and my repair was completed in a timely manner. I'm very please with the body work that was done on my Honda Accord!

Always get treated well from the Tommie Vaughn team. Whether I am purchasing a new vehicle, getting it serviced or having it repaired by the body shop, always pleased with the service we receive. Thanks for everything!

Not happy at all with the work on my vehicle

Bill and the team are always professional and care about their customers.

Tommie Vaughn Ford should cover the difference between the cost of a rental vehicle of same size and quality as the vehicle being repaired and the insurance allowance. Stewart Cadillac does.

Brenda was marvelous!

Job well done and available when projected. Friendly staff.

I went by today (3/4/14) 2:30 pm to check on the status of the repair, I was informed that they had just picked up the bumper from Volkswagen and the car wouldbe ready in a couple of days because the part needed to be prepped and painted. By 4:30 pm same day, I received a telephone call saying the car was ready and that the car rental would be notified that my car was ready to be picked up. (Brenda) said she was going to notify Enterprise that my car was ready to be picked up. At 5:20 pm on 3/4/14 I picked up my car from Brenda, because the body an went to the rodeo and was not present to address the following concerns: ****: the hood is not aligned on the right side; 2. The right side quarter panel is not aligned with bumper; 3. There are paint blemishes on the bumper (R) and (L); 4. Bumper is not fitted flush with the body: 5. The alignment was Checked and passed but not done yet car drifts to the right when driven: 6. Vibrating/rattling noise (not previously noted ) 7. Right light which was replaced) now shines down and right; 8. Brenda came with replacement part and installed it under the hood prior to our leaving: 9. Brenda explained the confusion regarding the car being ready by saying there was another 2011 Jetta that was also being repaired (bumper being painted). I could not adequately check my car without driving it. I would have preferred to have spoken with the person who performed the repairs. Brenda acknowledged that the hood was misaligned and told me to bring it back at my convenience. I will bring it back in the morning after rearranging my schedule so as to see if the repair ca be completed properly. Please feel free to contact me again. This experience has been a total disappointment.

I could have taken my vehicle somewhere much closer to where I live, but I chose to go to y'all because you are the best. As expected, I am perfectly satisfied with the work, with the professionalism of the staff, and the customer service.

Brenda was very friendly. My truck looks great.

I would most definitely recommend Tommie Vaughn Ford for service and repairs. The service staff made the experience painless as possible. The work on the vehicle was outstanding and looked great! Kind regards, Benny

The service was outstanding. I was keep updated with what was going on and when my car would be ready. Everything was very easy and everyone was very nice to work with. I would do business again here. Thanks!

Amazing service. Brenda and the text updates were wonderful. Highly recommend Tommie Vaughn for any body work