Our estimated stated 3-4 days to complete, it took 9 days. I never received a phone call stating they were waiting on the part. I called on Monday 2/15. No one answered(so I guess the body shop was closed) Tuesday I received a text stating the car would be ready on Wednesday 2/17 at 4pm. On Wednesday morning I called to confirm, they stated it would be ready between 4:30 - 5pm. At 4:40 Wednesday 2/17 I receive a text message not even a phone call from a live person! Stating that my car would be ready in Thursday at ****:38pm! My husband had already turned in the rental car and was waiting for enterprise to drop him off at the body shop. I called they were able to get my car ready by Wednesday at 6pm.. But my point I am trying to make is no communication, no courtesy call .. And I had to spend an EXTRA money for 5 more days on a rental bc you quoted me a wrong estimated time. This was unacceptable customer experience from a luxury dealership. Very disappointed.. First time I used your body shop and I'm not sure if I would this service again .. At this dealership.
2/18/2016
Shari C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Everybody was so help and nice
2/14/2016
Benjamin H. VERIFIED CUSTOMER
Vehicle Make : GMC
Joey, Nic and all the guys were amazing folks at my repair service from the ride home to the rental carnpickup. Thank you. My truck looks amazing. Good job
2/11/2016
Vivian L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Joey is great!!
2/7/2016
Gerald F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The team is the best. From the estimate to the completion of the job
Everyone was cordial and I was told when the job would be done it was
Thanks goes out to the team. And I would suggest infinity to everyone I know.
2/5/2016
Ericka B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I believe you the best customer service representatives (Joey and Nic).
2/2/2016
Yavuz K. VERIFIED CUSTOMER
Vehicle Make : Acura
Joey and the team did an excellent job. Thank you.
1/31/2016
Maurice P. VERIFIED CUSTOMER
Vehicle Make : Honda
Every member of the team went above and beyond to make sure it was a worry-free and easy experience.
1/31/2016
Maria N. VERIFIED CUSTOMER
Vehicle Make : Infiniti
As a long time customer of Infiniti, but this the first time I had to repair the car in your shop,the attitude and level of professionalism, and understanding of the customer needs was in my mind role model for any other business organization,
They really made me feel confident that I was been supported with honesty and high level of care.
Thanks to all the members of your team..
Consuelo Najera
1/28/2016
Stephanie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good service and easy to work with.
1/25/2016
Shannon H. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff was very professional. From the start to the end. From the beginning Nic made me feel very comfortable with leaving my car for repair. He assured me of all my doubts. He helped me in my rental car process which I thought was great. Joey was excellent throughout the complete process. He kept me updated and explained thoroughly what was being done. I loved my whole experience and will most definitely refer a friend or family member and also do business here again. I'm very satisfied. Very professional job.
1/23/2016
Bradley M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Our vehicle looks great.
1/20/2016
Brian Z. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Joey was extremely knowledgeable and explained in detail how my car would be serviced step by step. I was kept well informed on the progress of my repair. I could not have been happier with the end result, and I would recommend Infinity of Coconut Creeks body shop in a heartbeat.
1/18/2016
Marcia B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Job well done. Thank you
1/18/2016
Mindy S. VERIFIED CUSTOMER
Vehicle Make : Kia
I received wonderful service. Joey was great. He made it happen so my car did not have to stay over another weekend thus avoiding my having additional rental car expenses
1/16/2016
Pedro R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
They were extremely proffesional and made the repair process easy
1/14/2016
Bruce R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent service. Great to deal with Nic and Joey. Thanks for everything!
1/9/2016
Vicki L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Always a pleasure working with Joey & others
1/9/2016
Salman B. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent customer service with professional service. The best car repair experience ever
1/9/2016
Troy C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Joey was very helpful & knowledgeable as he took the time to explain what was wrong & updated me on the repair process