As always, the repair was professional looking. The staff at Capital Collision were courteous & very helpful. I would recommend Capital Collision to any & all people interested in a “total” repair service !!!
1/22/2022
Lois S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Amazing service and great help from Kyleigh!! Thanks for the help!
1/13/2022
Darrin H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great!
1/12/2022
Daniel P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Honestly I have zero complaints. Kevin did a wonderful job of keeping me updated every step of the way and I couldn’t be happier with the work that was done.
1/7/2022
Cheryl B. VERIFIED CUSTOMER
Vehicle Make : Audi
Your employee Kaylee was amazing in her communication and efforts to get my repairs done even though we had to work with the dealer to get some parts coded she knew how important it was to me and texted me almost daily to let me know what was going on. She is an exemplary employee and should be rewarded for the customer service she provides
1/3/2022
Richard B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Professional, courteous, timely
12/31/2021
Jackie &. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for another job well done. This is the second time we have used you. And it was so nice to have the rental car right there to pick us up.
12/29/2021
Loretta R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car is perfect.
12/25/2021
**** H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Took way too much time.
12/24/2021
Mark D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Superb work. Very professional operation.
12/19/2021
Jim P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I worked with Kevin Grummick and he did a nice job of keeping me in the loop on my repair and going over the finished work with me.
12/18/2021
Devon S. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent work. Thank you!
12/17/2021
Victor A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good job.
12/9/2021
Val L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service
12/5/2021
**** S. VERIFIED CUSTOMER
Vehicle Make : Honda
My only complaint is/was it would have been nice if the repair delay time (it was not your fault so I am not complaining about that) would have been taken into account when dropping off the vehicle.
I realize I don't know your business, but from my perspective it would have been better service to do this.
****) On first meeting state parts are taking a long time.
2) On visit first visit have someone do a review of the needed work and identify needed parts. (not sure if this can be done a on a one hour site visit of if need to leave the vehicle for the day).
3) Tell the customer what parts are needed.
4) Let the customer take the vehicle home if still drivable (mine was since I just hit an idiot post with side of the vehicle taking a turn to sharp).
5) When the parts arrive call the customer to drop the vehicle off for service.
I think that will make the customer happy AND keep your parking lot clear of vehicles waiting to be fixed.
Other than that, things were great.
Thank you for your work on the vehicle.
Tom Sampson
12/5/2021
Gregg S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Getting parts was hard. I appreciate the resourcefulness in tracking them down
11/24/2021
Russ &. VERIFIED CUSTOMER
Vehicle Make : Honda
Naomi was helpful and courteous..lives her and the way she kept in touch..bodywork repairs were greatvtoo
11/21/2021
Jeff L. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for making my daughters car back to new condition.