Very professional and courteous service and quality repair
2/22/2018
Richard S. VERIFIED CUSTOMER
Vehicle Make : Kia
Great
2/21/2018
Ann Marie. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Took too long for parts. Quite expensive
2/18/2018
Richard R. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service from Randy
2/16/2018
Peggy P. VERIFIED CUSTOMER
Vehicle Make : Mercury
Everyone was there to help with all questions were answer even rental car help. Was very pleased.
2/8/2018
Cheri Z. VERIFIED CUSTOMER
Vehicle Make : Subaru
Before selecting Service King, I stopped in and George looked at my car. His professionalism and explanation helped me decide to use your facility. When the appt was scheduled, the appt was set with Randy. He was very friendly and also very professional. The car looks great. My experience was positive.
I loved the updated text messages but would suggest that the one sent before completion would include an estimated time for pickup so plans could be made or at least a reference to the advisor calling when ready.
2/7/2018
Regina W. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Excellent 5 star ????????????????????????????????
2/3/2018
Joan D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good service done quickly nice and clean and thank you
2/3/2018
Dave S. VERIFIED CUSTOMER
Vehicle Make : Dodge
No contact when there was issues between your company and the insurance company with paperwork. Causing a long drawn out repair period. Poor communication with me in regards to completion. I found out by my employee before I heard a word from your company. I have yet to personally see the repairs yet, so I can’t comment on the work performed, but communications and timely repairs need improvement.
2/3/2018
Jeff C. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you all for your kindness and assistance. Your work very professional and personable! I appreciate the efficient services and frequent updates via text and call. Randy, ****, and Andrew in particular were extremely helpful and kind in helping repair my Honda Accord. The work seems high quality. The expertise is evident but it did not take away from the customer service skills. - Jeff
1/31/2018
Aidan R. VERIFIED CUSTOMER
Vehicle Make : Jeep
****. Lost my car & never called USAA to see who the mysterious Jeep Grand Cherokee belonged to.
2. Service advisor quit and you couldn't get my paperwork off his email because you "could get into his computer".
3. Repeatedly asked how I was going to pay.
4. Told me on pick up day I couldn't pay with a CC as it's against your policy to accept CC payments over $1000 (even though this is actually a violation of your agreement with the CC company).
5. The estimate date online never matched what I was told when I called.
1/28/2018
Pfizer W. VERIFIED CUSTOMER
Vehicle Make : Nissan
All the staff, especially Randy, were helpful. It felt like you were amongst friends when you had to visit their office and they always made sure you were being helped. Randy has a great personality that made the experience as enjoyable as possible. They got my car repaired very quickly and always followed up with anything I needed. Thanks Randy and Service King, you will have my recommendation from now on.
1/27/2018
Robert S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Fantastic service, ..communication was great and the work done was perfectly done
1/27/2018
Miguel P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Randy was very nice and helpful in getting my car issue resolved. Thank you for your assistance in my time of need.
1/25/2018
**** M. VERIFIED CUSTOMER
Vehicle Make : Jeep
took way too long
was told repair was complete after 2 weeks , spent 15$ to uber to shop and found car was still undrivable, drivers seat still broken from accident and was never addressed
had to spend 20$ on another uber to work and was over 2 more weeks until car ready
1/25/2018
Laura A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you for all the updates and for great repair. Thank you for the car wash at the end !
1/23/2018
Paul K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Service king performed as requested.
1/19/2018
Vivian H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Geat experience. George was extremely professional. Thank you.
1/10/2018
P M. VERIFIED CUSTOMER
Vehicle Make : Toyota
A genuinely pleasant office staff and George sent daily repair updates. Also satisfying results in repair.