Service King Herndon Reston

Was called to pick up my escalade hybrid after a week...the vehicle had frt end damage and also trouble w charging and hybrid system...plus front grill and repair hood.paint all body work etc.. Arrived at 1030 am to pick up my vehicle ..my ride left since the service writer mr. Lee said it was all done..he wanted to go over the ticket but I said it's best if we look at the vehicle first.. It was in terrible shape with white body compound in swirls still left on the hood, windshield, wipers, side fenders etc ....then I checked inside and the vehicle was filthy and not cleaned and detailed as they had promised ....then the vehicle wouldn't even start ...so mr. Lee at least tried to wipe some of the white stuff off of the vehicle and bring and charger out...I explained that theit subcontractor "the scan man" had checked and reset some codes and he found the battery hold down was loose..he said when I was leaving it fir repair that he would work on it further..I said of course after a front end collision not only body work but mechanical work as well needs to be checked and repaired ... Mr Lee said he'd get me a rental since my rode had already left..he called Tom one of the mgrs for help with me and Tom said to leave it and they'd work on it again ..I complained that why had they called me to tell me it was finished if it was in such poor shape..Mr Lee walked in the office and I heard him talking to someone about a rental for me..but he said he already had two people waiting for the rentals and I'd be awhile ..I just said I had to go and took my escalade to work...Christine the mgr called me later and thought I'd made a mistake by not paying for the vehicle and I said it wasn't a mistake that I needed it fixed properly before id pay in full the deductible and she said OK they'll recheck it Monday and get me a rental...my insurance policy doesn't cover a rental so I assume this will be a rental at no charge .. Brent Byer ****-****-xxxx

From check in to check out everything was flawless. Stephanie from enterprise was so friendly. Jeff my claim advisor kept me updated everyday.

The car was finished quickly conveniently and professionally

The communication and quality of service I received at Service King as changed my view on service altogether. I was constantly kept in the loop and was always given thorough explanations for what was being done and what was recommended for my car.

Thanks again for taking such great care of me and my truck! This is the 2nd time in 6 months and your repair was better and faster than using a replacement part! Wow! Service King Herndon Rocks! ~Craig

We appreciate receiving regular updates on the status of the repair. Great communication.

He did a good job, I'm grateful.

Jeff Kim went above and beyond making my car safely drivable before repairs.

They did a great job and gave wonderful service!

Excellent Customer Service - I would highly recommend Service King to my friends!

I am happy with the service done

Fast, efficient service and great attitude.

Jeff was great, responsive, numerous updates, car was actually finished a day early. Great service and w/USAA and Enterprise--double bonus for convenience.

Great & Prompt Service, and craftsmanship too!

Good customer service

I am 100% satisfied with the service I had at Service King. The result of my car repair was perfect & I had a great experience with Tom. He's really friendly, knowledgeable, honest, personable, & makes me want to go back there for future car repairs. My overall customer service experience there was no less than awesone from the receptionist, to the car rental personnel, to Tom. Also, they fixed my car in a reasonable amount of time & the result was outstanding. Thank you Service King for your exceptional service!

I had nothing but a great experience from the receptionist to the Service Manager (Jeff Kim) to the person who assisted me with the rental. Great job !!

The service rep was very courteous and thorough with his explanations of the work to be done on my vehicle. He kept me posted on any updates while they worked on my vehicle. He was very professional in his dealings with me. The work was performed very well with attention to detail and was completed very promptly.

They did a great job replacing my rear bumper staff is very helpful and very nice as well keep up the good work !!

Excellent service in every way. Very nice friendly service