I still hear rubbing from the poor brake job that wad done on my SUV. The mechanics forgot to bolt down the caliper and i believe warped the rotors after the pads fell off. Poor job.
1/13/2018
Sara S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tom, my assigned service liaison took good care of me and my car, and kept me informed throughout the entire process!
My car looks brand new, and if I need bodywork done in the future, I'll be heading back to Service King!
1/12/2018
Theresa P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
As always my Service King experience was excellent. From the time I brought in my car to pick up. Polite, excellent customer communication, customer focused and the quality of the work was superb.
1/5/2018
Ernesto C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Serviceking di a good job i will recommend, I am completely satisfied with your service thank you guys good job
1/4/2018
Laszlo S. VERIFIED CUSTOMER
Vehicle Make : Tesla
Thanks to the Service King team for the great work and frequent updates! Special thanks to Jeff Kim for taking care of my Tesla!
12/31/2017
Moira D. VERIFIED CUSTOMER
Vehicle Make : Ford
The entire looked really good when I collected it. The new parts matched well as the car had been nicely polished. The repair was speedy too. Thank you.
12/30/2017
Raymond C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Jeff Kim and crew went above and beyond to fix my car. Top notch work as well. The car looks new again and we are very happy with the work.
12/29/2017
Marian C. VERIFIED CUSTOMER
Vehicle Make : Honda
Appreciated being kept up to date with the progress thank you !
12/27/2017
Jessica J. VERIFIED CUSTOMER
Vehicle Make : Honda
Quick service, very happy with our contact,
Jefferson. Great communication throughout the process.
12/23/2017
Jenny G. VERIFIED CUSTOMER
Vehicle Make : Honda
Really like the text updates and speed of service
12/20/2017
Maiba M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was called and told my car was ready for pickup but when I arrrived all the mechanics were gone and my battery was completely dead. The person at the front desk was nice enough to give me a jump but the fact that it was dead and untested before returning was frustrating to say the least.
12/19/2017
Roy F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jeff kept me updated on the status of my repair and called me to let me know it was completed, 5 days early. The work was excellent and the customer service outstanding.
12/17/2017
Sheila A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great customer service and excellent work. Would definitely recommend the Herndon Service King!
12/17/2017
Sophia A. VERIFIED CUSTOMER
Vehicle Make : BMW
Tom is amazing! He truly made the experience smooth and easy. You guys are lucky to have him!
12/15/2017
Ranga Rao. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job
12/15/2017
Akhter C. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am happy that instead of repairing the Rear Bumper, this has been changed and painted to match the Body Colour.It was a better decesion on the part of the Service Advisor / Insurance.
Secondly the Car was found clean on delivery.
12/13/2017
****T. VERIFIED CUSTOMER
Vehicle Make : Honda
I think you should ditch Enterprise rental car at the Chantilly Virginia location and use a different vendor. Both of the cars I received from them smell like smoke and one of them had a problem with the tire and had to be exchanged costing me an hour and a half of lost work.
I find the automated messages from your central office a little confusing and in many cases opposite of what is actually happening in the local shop. I received a message saying my car was on time only to arrive at the shop and find it was delayed by two days. IT Automation and text messages only work when they're done correctly otherwise it's a nuisance.
It appears part of the delay with repairing my car had nothing to do with Surface King but faulty parts were ordered and three different purchases had to be made to get one correct bumper.
12/8/2017
Janis S. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service and repair is excellent.
12/8/2017
Macon W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was excellent throughout, my car came out looking better than it did before my accident. Jefferson was great about keeping me up to date on the repair timeline and was very friendly and helpful during the whole process. Big fan of the text progress updates as well. Overall, outstanding experience with Service King, will be back for future repairs/maintenance!
12/7/2017
Donald W. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent work and great customer service. I highly recommend Service King!