Absolutely I was notified each step of the and progress this was the second time I received service from service king thank you again
7/31/2019
Esteban C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jose B **** was great! He walked me through the process, and I was very happy with the end result. One area for improvement would be the details of the paperwork, as it caused me to have to ask some clarification questions (which made me feel like a stickler) and it made paying for the work take just a bit longer than probably is typical. Excellent experience overall, and I would absolutely recommend to work with Jose and Service King. Thank you!
7/30/2019
Francisco Z. VERIFIED CUSTOMER
Vehicle Make : Ford
Good work good atenntion 10
7/30/2019
Karen M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great staff. Keeps you updated on the progress of the car. Great waiting area!
7/3/2019
Danielle B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Imran was a great help!
6/5/2019
Tahlif B. VERIFIED CUSTOMER
Vehicle Make : Toyota
They kept me in the loop about my car and how long it would take to complete it.
5/25/2019
Gloria A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Overall, pleased with my experience at Service King Oakland. The texted updates could have been better when my vehicle finish dates were delayed but that wasn’t that big of a deal. I did really appreciate the manager going above and beyond to assure me that despite the issues I had with the rental company stopping coverage Service King went ahead and covered the remaining cost. Thank you Service King Oakland for getting my car back to me. The repairs look amazing.
4/28/2019
Sarah N. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was ready a day early, which was very convenient for me. Everyone at the shop was considerate and helpful, especially my service advisor Vince Quihuiz. He really wanted to get it right - and he did.
4/19/2019
Ronny N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Vince was the best very professional and awesome!!!
4/3/2019
Aisha H. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent Service, and the car us beautiful!
3/5/2019
Alison H. VERIFIED CUSTOMER
Vehicle Make : Honda
My only complaint is that it took almost a month to get an appointment to bring the car in and then a whole month to get it back - 2 months.The pickup date kept getting postponed. It looks great, seems to drive just fine & Irene was responsive &pleasant. Glad to finally get my car back!
2/28/2019
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes but it had a strong paint odor in the car and it wasn’t washed. Overall it was
a very good job. Thank you
2/3/2019
Michael G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Vance who helped me was Courteous friendly and prompt your crew did a great job on the car , I thank you if I have any needs of your services in the future I will Gladly use you again and refer you to anyone I know who need your services thank you
2/1/2019
Deborah Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great great great. Thank you Vince!!!!
1/26/2019
Meredith E. VERIFIED CUSTOMER
Vehicle Make : Toyota
First, I will say that the repairs on the car are great. Thank you for fixing it! I guess my criticism has to do with communication on when the car will be done. I received several emails throughout the process, which at first seemed good. But after receiving an email on 12/31, saying that you were "nearing completion", I ultimately did not get my car back 9 days later. The date just seemed to be getting pushed back without much explanation. So other than the less-than-honest completion dates, I was happy with the service.
1/15/2019
Tahlif B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The communication was out standing,and I was always informed about what was going on with my car. I appreciate the fact they returned my cleaner than I dropped it off. I wasn't expecting a full detail of my car. I would return there anytime and recommend my any of my friends to take their car there.
12/21/2018
Marilyn H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The repair was not completed within the promised time frame.
12/16/2018
Marie D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I don't have enough words for the praise for my team. Josh helped me even when I misread my appointment date as 3 when it was 8. He made sure my vehicle was ready before the road trip planned prior to the vehicle becoming damaged. Everyone in the office team was very helpful. The kindness was more like what I hope for in a good neighbor. Thank you Service King team. Marie D
11/10/2018
Marie D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I don't have enough words for the praise for my team. Joel helped me even when I misread my appointment date as 3 when it was 8. He made sure my vehicle was ready before the road trip planned prior to the vehicle becoming damaged. Everyone in the office team was very helpful. The kindness was more like what I hope for in a good neighbor. Thank you Service King team. Marie D