Service King Fountain Valley

Car was done quickly and customer service was very good

Robert was great! He was on top of things every step of the way!

Communication could be improved. Lenny informed me that it was their first time working with USAA and so it took a bit longer than they expected. This information would have been nice to know when I dropped the car off instead of having it be the closing comments from Lenny before I drove away in my finished car. He also did not call with updates like he said he would. I called them and spoke to Dottie who would give me an update, put me on hold so that Lenny could tell me the same thing. The text messages were nice, but provided little information. I think one said something like you're car is almost ready. This tells me nothing since there is no timeline associated with it. Does that mean it is ready the same day? The next day? In three days as was quoted to me after USAA approved the charges? Additionally, Service King dropped the **** on transitions. When I made the drop off appointment with the call center in Chicago, I was told that she could check a box that would allow the car rental company (Enterprise) to know that I would be needing a car that day. First, I found out when I arrived at Enterprise that they open at 8am-- I was given the option to drop my car off at 7am. Had I done that, I would have been stuck until Enterprise opened! Second, Enterprise was not expecting me to rent a car. The checked box on the computer did not work. Lenny also told me on the car ride to Enterprise that they used to have a shuttle, but don't anymore. He then mentioned that they sometimes use client's cars. I noticed that there was 30 miles put on my car from drop off to pick up. Seems like a lot of miles when the car should be having work done on it? The good: They took me to Enterprise to help me get to work quicker. (Just in time for Enterprise to open.) Everyone was friendly on the phone and in person and smiling. This counts for a lot when a person is having their car repaired after an accident.

My car looked like nothing happened to it. Great job

I loved receiving the daily updates! Great service:)

service King was very attentive and very thorough in determining the damage to my car and I was always keep up to date with the status of the repairs. The repairs to my car were completed in half the time of the original estimated time frame. Thanks so much for doing a great job!! Mr and Mrs Navarrette

Excellent customer service by JV. The daily text updates were really appreciated. I would definitely recommend Service King to my friends and coworkers.

I am completely satisfied with the service they provided to me and to my car. I want to thank JV and his team for all the effort they put to return my car to the normal appearance.

I was completely satisfied from the day I first took my 2014 Chevy Silverado in to Service King. Between my service advisor Robert Castillo and Dawdy the receptionist they kept a smile on my face and comfortable that my vehicle was going to be in safe hands.

Everything was really great! Everybody was really nice and my car looks amazing :)

The original completion date given was ****/21 but actual completion was ****/31. I was told the delays were several waits for parts. I was never at any time given a cost estimate.

Quick service, car looks great, Robert was very helpful.

Thank you!!!Great customer service.

Great service!

Keep your customers up to date is good and finishing on a timely manner was good as well

You guys are great! I wrote a glowing 5 star review on Yelp!

Thank you for all of your hard work. My KIA looks beautiful!

JV was professional and courteous, all the staff was.

Very professional, great customer service

Service King did a great job on my car. Lenny was the associate who took care of my car throughout the experience. He kept me up to date on the status of parts as well as the completion date, and answered any and all questions that I had. While I hope I do not need your services in the future I would definitely come back to Service King if I did.