Caleb was terrific. He kept me up to date with progress on the vehicle and it was completed ahead of schedule. Everyone at this location is helpful and professional.
8/20/2017
Eli S. VERIFIED CUSTOMER
Vehicle Make : Ford
Shout out to Chris he called me today and told me my truck would be ready at 5:30 for pickup today, and I walked out to a clean truck at exactly 5:30. Excellent planning on his part. I know he worked his tail off today because his clothes showed it. Proud to have him help with my truck. The rest of the staff there was also exceptional with the other customers they were helping. Very good group of guys working at this location. I hope to never have to come back, but if I do this will be the place I come for sure.
8/19/2017
Berry T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Chris did a fantastic job of keeping me up to date on my repairs. He was very professional and courteous. I will use Service King in the future. Thank you.
8/18/2017
Edward B. VERIFIED CUSTOMER
Vehicle Make : Toyota
When i went to pick up my truck Saturday, office personnel was almost one hour late. I also had to bring my truck back because it wasn't completely fixed the first time.
8/17/2017
Lincoln L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Our service rep, Caleb kept us updated and answered all questions. Thanks again...
8/9/2017
Herbert A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Went to pick up truck Saturday morning . They said store hours was between 9 and 12 . It was 9:40 before anybody showed up to work! **** One customer gave up and left. Then my battery was dead. That means all repair is or not done !
So I left it !
I am not happy at all !!!
Ps. The employee did not know how to process a check so I ended up giving him a credit card . So you have my money and my truck !!!!!
8/6/2017
Edward B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service and communication
8/5/2017
Betty L. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looks great and they finished ahead of schedule. Their reps were very nice and helpful.
8/4/2017
Dmitri S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chris provided great service. Thanks.
8/4/2017
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am very satisfied with the service I received from Service Kings. You all got me in and out with a complete repaired vehicle. Thank you'll very much.
8/3/2017
Scott B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Keep up the great communication on progress.
8/2/2017
Donna T. VERIFIED CUSTOMER
Vehicle Make : Dodge
The team at Service King Colleyville was excellent in every way - very friendly, helpful, and knowledgeable about the process of repairing my car. The job was completed earlier than I expected, and I am completely satisfied with the work.
8/2/2017
Jody D. VERIFIED CUSTOMER
Vehicle Make : Kia
It just took to long to get my car back
8/2/2017
Tessa S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Chris stayed in contact with me the entire time to let me know how my vehicle was doing. He really made this experience very great.
7/28/2017
Tomas T. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service was below average. Despite my request, I was not provided a call regarding the delayed status of vehicle. When my husband called to inquire the reason for the delayed status; the teleservice representative said "your wife already called and talked to Matt."
The car was repaired due to damage to the rear of the vehicle. When returned the car had glass in the trunk. In addition, the front windshield is now cracked.
7/28/2017
Amanda A. VERIFIED CUSTOMER
Vehicle Make : BMW
The work done on my car is perfect. It looks great. However, I was not the top priority when I went to drop off my car. Which I thought was unacceptable since I had an appointment. I waited for 10 minutes before Caleb even came out to talk to me. The he said "I have to get a drink of water, I'll be right back" and I preceded to watch him take several calls at his desk. Waited another 10 minutes for him to get my keys from me and take pictures of my car. Another customer that arrived 15 minutes after me and had someone else helping him left before I did. I felt like my time was not valuable to Caleb at all. I was missing work so it's not like I had all the time in the world to just wait around. I will honestly probably not have work done here again because of the customer service experience.
7/27/2017
Claire E. VERIFIED CUSTOMER
Vehicle Make : Honda
Car is nicely repaired and chris was very polite and friendly.
7/25/2017
Lloyd N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very satisfied of work and time on my Toyota and Chris was excellent on price and and time fo finish my toyota !!!
7/18/2017
Paul M. VERIFIED CUSTOMER
Vehicle Make : GMC
Matthew did an awesome job getting my truck ready. Communication was awesome. He worked very hard to get my truck ready before I went on vacation. Customer service was amazing. Highly recommend!!!!