Service King Naperville

Awsome work

Great communication and work completed timely. Looks good too!

Fantastic job !

Excellent service. I was treated extremely well. You are all professional and did a wonderful job on my car. I will recommend you to everyone I know. Thanks again.

Thank you for the great, fast, and reliable service received.

Great costumer service. Loved text messages received daily on progress status. The car body fix was done in reasonable amount of time and it was completed before estimated time. Appreciate the extra effort made to accommodate our after hour arrival to pick up the car.

Service was done sooner then the estimated time. Julien and Justine were very accomodating. Excellent service!

Great service and communication throughout the process.

It was the best experience we had in a long time,treated with the up most respect,service was done on time,I would recommend u to all my friends

I was treated great and was updated on the status when needed.

Great job with keeping me informed throughout the process until the last day. Communication kind of stopped on the last day about pick up information. I had to call in to get an answer if it would be done on one and when to pick it up. Good workmanship and I appreciated the cleaning at the end.

Great service / polite staff

Jim was very helpful after the stressful-ness of my accident. He answered all my questions and kept me up to date on what was going on at each step of my car's repairs. I would recommend service king to friends and family because of him!

Kind, kept me in the loop, and pleased with repair done on car. There was still a scuff on the side panel and he took care of it immediately! Jim and the rest of his team did a great job!!! Job well done...thank you!!

Excellent job! Very supportive and helpful during the whole process. It was great to have someone on my side through it all while insurance companies try to screw you.

Excellent service an professionalism.

The job was well done, I wish it could have been a little bit faster.

This situation was an experience I have lamented since deciding to allow Service King to repair my vehicle. It took 2 weeks to get my vehicle into the facility, the confirmation email stated the wrong person (which I didn't find out till the morning I dropped the vehicle off) I was scheduled to meet with. The gentleman at the front counter was rude, unprofessional, and disorganized. Dropping the vehicle off took over an hour. After requesting to be called (rather than their preferred method of text) I was sent an immediate "text" message, completely disregarding my request. Phil my Service King contact attached to my vehicle was knowledgeable, a liar, and provided every excuse necessary to cover up his mistakes. After being told OEM parts would be used upon drop off, I was told several days later they were using refurbished components and yet charging my insurance company 800 over the initial estimate. After getting a quote for vehicle completion of 10-12 days, my vehicle was miraculously completed in 3 days???? Okay. Great. But after finding out they used refurbished components, I contacted my insurance company to express my discontent. 6 phones calls were made to Allstate (one every 3 days) over the course of three weeks, all of which unreturned with no assistance for resolution from Service King either. 2 ****/2 weeks after the blatant violation of my request, Allstate contacted Service King (Phil and the Manager) to gain further clarification. In a very indicative example of Service King's poor customer relations, miserable character, and obvious misplaced business ethics, grossly lied to Allstate regarding their communication with me. As a result, I am picking up a tab for a rental car that was not needed, paying a full deductible for subpar work, and wasted many hours, days, and weeks with both Service King and Allstate avoiding any and all accountability. Conclusion: Both Allstate and Sevice King know nothing of customer service, integrity, morals or values, and will not be apart of any future business from myself and anyone that believes in being treated with respect, honesty, and appreciation.

Employees very nice. Appreciated text updates. Everything was great!

The customer service updates were reassuring and helpful. The early turnaround was quite impressive and advisors were friendly.