I was totally satisfied with the service. I received regular updates and the car rental went easily as well. The car looks great!
6/4/2015
Virginia W. VERIFIED CUSTOMER
Vehicle Make : Honda
When I dropped off the car for repairs, the service was great and I was told I would receive text updates. I was also told that the car would possibly be done at the end of the week or beginning of the next week. Once I left I had to email or call for any updates because I did not receive any text messages and one email that I had sent was not even returned, so I had to follow up the next business day. While I understand that there are other scheduled repairs and you have limitations, I should have received better communication and I had to spend a good amount for the rental. I finally received a text after I had already picked up my car, so not sure what the issue was previous to that. This has me concerned for recommending or returning in the future (with the exception of any issues that may arise from this visit).
6/4/2015
Jennifer P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I decided to use Service King at the recommendation of my insurance company Allstate being apart of their network. The initial introduction and drop off of my vehicle went very smoothly, clearly communicated, concise, and my service agent Roamel was very approachable with questions. When the service was finished I was surprised how quickly the cosmetic repair was done. I had dropped off the car on Wednesday and got a call on Friday early afternoon it was ready for pick up. The work was top quality when I saw it and looked better before the damage to my car prior to the service. I also noticed the relevant cleaned the interior of my car including the mats and vaccumed the car flooring. I noticed that a day after I had it back. Roamel explained what the derive team did and did a walk around of the car. I though the service as a whole was great and I would recommend it to others.
5/31/2015
Carlos A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks to all the team members and Roammel for the job performed on my car, I am really satisfied with the service provided.
5/31/2015
Paul P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Car came out looking brand new and John my service advisor did a wonderful job keeping me updated on the progress.
5/27/2015
Carol V. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Everyone was pleasent and enjoyable to deal with
5/23/2015
Sandra B. VERIFIED CUSTOMER
Vehicle Make : Honda
They were very courteous and friendly and above all very informative. Would come back in a heartbeat. Thank you so much
5/23/2015
Andrea L. VERIFIED CUSTOMER
Vehicle Make : Honda
Roamed was wonderful to work with!
5/22/2015
Maria L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent
5/22/2015
Richard W. VERIFIED CUSTOMER
Vehicle Make : Honda
Julie Fiduccia was great. A joy to work with. Kept us updated and the work was great on the car so far.
5/20/2015
Rowena M. VERIFIED CUSTOMER
Vehicle Make : Mazda
They finished before the estimated day which was a big plus!
5/17/2015
Frank P. VERIFIED CUSTOMER
Vehicle Make : Toyota
let me say john tyrken is over the top for in every way he is tops and the work men ship is super
5/7/2015
Hitoshi N. VERIFIED CUSTOMER
Vehicle Make : Subaru
John was extremely professional and helpful, polite and understood all my request. John went extra mile to be sure that I am satisfied. Your technician also did A job.
5/5/2015
Reena P. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service.
5/3/2015
Jose D. VERIFIED CUSTOMER
Vehicle Make : Nissan
surpassed my expectations in the time frame in which the job was completed. all did an awesome job.
5/2/2015
Joanne A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very professional & informative. I applaud them for delivering the car early & the constant communication to let me know how the process was going.
5/2/2015
Raymond P. VERIFIED CUSTOMER
Vehicle Make : Ford
The front desk person was polite knowledgable and courteous, I was given a good faith estimate as to when the car would be done and was kept in the loop as far as how the work was progressing. However, the first time I went to pick up the car, a piece was missing, I was told it was not on the car, after further discussion and looking at a parts schematic, the piece was identified. It was ordered the next day installed and everyone was happy, the paint blend looked great, the car was cleaned inside and out and looked better than I thought would.
5/1/2015
Rudy R. VERIFIED CUSTOMER
Vehicle Make : Honda
Julie was great to work with.
5/1/2015
Marius C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Good customer service
4/25/2015
Ryan A. VERIFIED CUSTOMER
Vehicle Make : Ford
The whole staff was so professional! John was great to work with! I will make sure to tell everyone about service king!