Service King Lombard

Anthony Fountas, Good to hear from you Anthony, I appreciate you reaching out. Unfortunately I am at work from 6am and don't get home until after 6pm so a phone call will be difficult. However, I can provide you with some feedback prior to completing the survey. Feedback I took the car to Service King in Lombard, Bob Carter's Body Shop, Loro Auto Body, and a few more that were rated high on Angie's List. Each location provided an estimate with Bob Carter being the lowest. Since Bob Carter was the lowest I was going with them and I called the claims adjuster to proceed with this process since Bob is outside of Allstate insurance. All estimates provided was for brand new parts. While getting the estimate from the claims adjuster I spoke to Birdy and asked about touch up work behind the bumper (surface rust, easily sanded off and painted). Since I thought this would be taken care of I took the vehicle to Service King Lombard. I picked up my car last Saturday. It would have been done on Wednesday but there was a part that was ordered wrong for the bumper. Picking up my car I found a clip missing on the passenger side rear bumper. This was fixed by Birdy but no one inspected the quality, if they did this was missed. Then I found that the tailpipe was repaired and not replaced. But the repair was not perfect and still showed a dent on the tailpipe. The touch up was not done because as I am told there was no way to get the insurance to pay for this (major reason why I brought the car here). Everything else was fine and satisfactory. But very disappointed with the tailpipe not being replaced, the clip that was later replaced, and the touch up. The tailpipe as it was explained to me was originally estimated to be replaced but when the insurance adjuster did his paperwork, he said replace it. What should have happened was someone at Service King take notice of the bad repair job on it and reached out to the insurance that it needed to be replaced with a new one. That didn't happen. So in summarizing, will I provide good feedback, refer the shop, provide good online feedback, and respond positively to the survey? No. I am sure in my shoes you would feel the same. Hope this helps you in any way.

Job was completed way before deadline.Would definetly recemmend to people.Chris and the young lady at the front desk were very nice and helpful. Over all I had a great experience at Service King.

Excellent work- the fit, the color, are perfect. Thank you. And thanks for the freshly washed car. I appreciate it all

Should inform the customer as soon as possible when the repair is completed!!!!!!!

I'm happy what you guys have done

Thanks for making a bad situation very easy! I would certainly use your service again if it were my choice. You people do a great job! I also like the idea that you employ vets. You can't do enough for those guys.

Excellent.

Excellent job keeping me posted and a great job with the repairs. I Highly recommended to going there for services, I know I will

Great job, done in time.

Amazing service. Extremely nice and efficient . Always kept me in the loop

Car was repaired well but not detailed and cleaned well enough. Overall good and prompt service.

Bird was great to work with. Excellent communication!

Thank you for your prompt & accurate estimate & the results. I am happy to have listened to my coworker Ann who is very happy about the service provided as well.

Bird and his team went above and beyond to make my experience the best ever. Thank you

Thank you Radek for all of your help!

Very good job I will recommand to your company

Excelent

good customer service

Friendly, competent staff. Great job on my car & fast!

The van looks great. Work was completed in a very timely manner. Agent was very proactive with keeping us up to date on costs and repairs.