Communication during the repair process was horrible. I never received a phone call regarding an update on my car (what was wrong, what was being fixed, etc). Also - the expected date that my car was supposed to be fixed was delayed 3 times. There is no point of setting a date if it is going to get delayed. Horrible customer service, in my opinion.
6/24/2016
Bret B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
good service and a professional job
6/23/2016
Denise W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Appreciated the good daily or every other day text Communications
6/22/2016
Waheeda I. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent service by Alexis Santana
6/19/2016
Kimberly P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Top notch customer service, thank you!!
6/18/2016
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication, thorough updates. Great job!
6/18/2016
Ed S. VERIFIED CUSTOMER
Vehicle Make : Toyota
A job well done.
6/16/2016
Jennifer L. VERIFIED CUSTOMER
Vehicle Make : Acura
Alexis did a really nice job keeping me informed and making sure I was totally satisfied.
6/15/2016
Jacqueline D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very professional great service
6/14/2016
Sunil A. VERIFIED CUSTOMER
Vehicle Make : Honda
Alexis is awesome.
6/11/2016
Joseph R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Alexis Santana takes customer service to the next level. I hope you know what a tremendous asset he is to your organization!!
6/11/2016
Nancy C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The representative who helped me was professional, courteous, and customer focused. He wanted to be sure that I was satisfied with the work and I would say he went above and beyond in working with me. I also found that ladies at the front desk to also be friendly and helpful. I would definitely recommend Service King to others.
6/11/2016
Russell S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service!
6/9/2016
Charles K. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciated the updates on the repost process & really appreciated being able to arrange to get the car as I had no one to bring me to the shop to pick it up. That was so nice.