The work took significantly longer than estimate. I wasn't told until the day work was to be completed that it wouldn't be done. Seems that's when the work actually started because it was at least another week before work was done. When it was done, the work wasn't correct so add more time. And, you now still have my car because and issue that I was specifically told by the service advisor was fixed wasn't even addressed.
2/24/2016
Antoinne C. VERIFIED CUSTOMER
Vehicle Make : Ford
You did a great job on my mustang no complaints
2/24/2016
Jerald H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great service and customer service made me feel at home
2/20/2016
George T. VERIFIED CUSTOMER
Vehicle Make : Lincoln
My car was not completed to my satisfaction
2/19/2016
Lisa S. VERIFIED CUSTOMER
Vehicle Make : Acura
I could not have had a better experience with Service King! From the lovely receptionist Aerious to the wonderful Michelle, who was so friendly and was in constant contact with me through the whole process, I felt like my Acura was in the best of hands. The gift basket is an especially nice touch. I can't thank the team at Service King enough for making my experience so smooth!
2/18/2016
Janette B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very pleased with the work performed and so impressed by the service I received. The staff was friendly and efficient and the work was finished early! I will highly recommend Service King to friends. The only issue I had is with the VERY strong and lingering chemical odor left inside my car. I am driving with open windows (in winter) and imagine that will be gone in a few days.THANK YOU to the office staff, Michelle, and the folks who did the body work!!
2/13/2016
Stacie B. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Friendly staff, great follow-up and awesome repair. Thanks!
2/13/2016
Scott W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Good communication, quick turn around and good quality work.
2/10/2016
Antoinette B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Yes! Completely satisfied.
2/10/2016
Carol R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very satisfied with th service thank you verry much
2/10/2016
Hiwot M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Michelle,
Thanks so much!For taking care of all my needs doing the great job on my car.you're professional!
Hiwot
2/10/2016
Terrance A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very courteous and timely
2/9/2016
Joshua D. VERIFIED CUSTOMER
Vehicle Make : Subaru
The work completed was good. However, the communication and the customer service needs improvement. When I dropped off the car, my wife, daughter and I needed to wait 20 minutes as a person completed paperwork. The location was aware that we were dropping off the car yet nothing was done in advance to ensure we were able to quickly drop off the car. Similarly, when we picked up the car, no one seemed to be in any hurry to assist us in getting our car. We had to continually call the location to determine the status of the car, as I was told the text messages that I received were not accurate to the status of the car.
1/31/2016
Shannon B. VERIFIED CUSTOMER
Vehicle Make : Ford
They did such a great job it looks like it was brand spanking new
1/30/2016
Danielle S. VERIFIED CUSTOMER
Vehicle Make : Acura
Best customer service ever! Was aware of how car was doing throughout entire process and great communication with text messages!
1/30/2016
Alisha J. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was awesome from the time that I stepped in the door. I really like the fact that I am updated daily on the status of my car daily through text message. I will use this service in the future.
1/29/2016
Teresa W. VERIFIED CUSTOMER
Vehicle Make : Honda
My expectations were met. The service advisor, Mr. Mullins was very professional, courteous. He was very helpful in explaining repairs my car needed as well as the process. I particularly liked the status reports I received almost daily via text message. I also received a follow-up phone call from Mr. Mullins to ensure I was receiving the status reports. My car was ready on the day I was told it would be ready. Customer service was exceptional From Mr. Mullins and the front desk clerk. If necessary, I would do business with Service King again...thank you!!
1/28/2016
Leslie P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service king made it easy!
1/7/2016
Jeffrey H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Bill and the team did a great job and I am very happy with the outcome.
12/31/2015
Paul K. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was friendly, helpful and did a great job in a short amount of time.