One of the big things in customer service is managing expectations. From the walk through of damages, to the estimate time of completion, we received excellent customer service from Service King. Thank you.
10/10/2017
Hajung W. VERIFIED CUSTOMER
Vehicle Make : Toyota
delayed twice. took a total of 4 weeks to fix the car. after the service, found scratches on the side of the door. never again will I use service king.
10/8/2017
Bernadette T. VERIFIED CUSTOMER
Vehicle Make : Nissan
I happy to get my vehicle back before the estimated time.
10/7/2017
Steven B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great jobs
10/6/2017
Sophia L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Theo was absolutely incredible. I was updated on a regular with status of the repairs to my vehicle. Sally was personable and kind. I think customer of the staff was amazing. I would absolute recommend service king Decatur to anyone and all my friends.
10/6/2017
Simone M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
It was certainly the best experience your service was fast an my car looks brand new plus yall offer rent a car drop off an pick up ,a big thanks to Thoe an the technician that work on my car you guys is the best a job well done in happy I choose s Service King
10/6/2017
Brian S. VERIFIED CUSTOMER
Vehicle Make : Honda
Joe Donovan was my service provider. Very friendly and informative gentleman. I was very pleased that you all detailed my car inside and out. No one likes to deal with the hassle of fixing their recked car but you all made it painless. I will definitely recommend you all to those in need of the services provided at Service King.
10/4/2017
Dan M. VERIFIED CUSTOMER
Vehicle Make : Scion
Great work and customer service!
9/27/2017
Tashika H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Andrew was wonderful. He kept me informed every step of the way. Thanks a lot Andrew
9/27/2017
Meghann M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Joe was very friendly and helped me throughout the entire process. Being in an accident is stressful enough without worrying about the repairs, but Joe walked me through the entire timeline and kept me updated! They even vacuumed out my car! thank you for going above and beyond!
9/27/2017
Van H. VERIFIED CUSTOMER
Vehicle Make : Toyota
No comment.
9/27/2017
Louvenia Y. VERIFIED CUSTOMER
Vehicle Make : Buick
The personnel were very professional. Even when they couldn't meet the target date for completion, the gentleman assigned to my car kept me inform as to the reasons for the delay and the progress as they proceeded forward.
9/27/2017
Aaron M. VERIFIED CUSTOMER
Vehicle Make : Buick
thanks for your patience..
9/25/2017
Dennis B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Kept me updated throughout the whole job thanks for making this a worry free experience from beginning to end
9/23/2017
Brian H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great service I only have one question. Which is why my ESP in inactive and unable to use cruise control ?
9/22/2017
Paul L. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything was done in a professional and timely manner. The truck look great and was surprised that you cleaned it inside and out. Job well done!!! Keep up the good work!!!!!
9/20/2017
Alonzo R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Joe was very professional and informative definitely enjoy your service
9/20/2017
Ira G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I love the service and the great job they did on my car i will always be a service king customer