Service King Lewisville

The car looks better than it did when I first got it! Great job!

They always do great work

Job well done and everyone was very friendly and helpful.

Excellent service and friendly employees! I would definitely use their service again. Sorry, I don't remember the woman's name, but she had to take over our account at the last minute. She was great! Please let her know how pleased we were with the whole experience, but especially with her warmth and capabilities!

keep your service as before.

My car came out looking like nothing ever happened! My car looks pristine as it looked the day I purchased it from the dealer. Thank you Service King for the amazing work on my Ford Focus! And a huge thank you to Jake Ware of Service King in North Lewisville, TX. on Jones St for keeping me updated on the repair process. Thank you Jake!

Jake and the Service King team were great at the North Lewisville location.

Anna went above and beyond. Thank you.

The service advisors kept me informed of the progress throughout the entire repair process. They are knowledgeable and professional.

A is for awesome Anna! She took great care of us! We could not be any more pleased with the entire process! Thank you

Wesley was informative and patient

Excella nt ,fast friendly girls I will be back. They got me finished up two weeks early, they were so courteous and professional.me and hank the truck loved it. Someone thought I had a new truck. My service girls had beautiful smiles and was a pleasure workin with them. Rock Kirby

Service was outstanding. Courteous, professional and fast. Wes kept me constantly updated on the progress of my car and the repairs look amazing

Alex was awesome!!!

It's not that I'm not satisfied with the work that was done. I've only had my Jeep back for three hours, so the jury is still out. It's more a matter of the actual time frame in which it was completed, and the lack of transparency & communication I experienced. Mind you, I was warned that it could take up to 4 weeks because it was a Jeep. Still, I've trusted SK with all my cars so I dropped it off. I'm not sure if there's an entire team in charge of determining what parts must be replaced, and who to order them from... but that part of this whole process was a total debacle. Parts that were necessary to rebuilding my front suspension (which had to be competed before other parts could be checked for damage) were ordered with unnecessary parts; parts that I literally could have picked up after the fact. A week was wasted because of this kind of time mismanagement. I understand that the shop felt the need to have a mechanic that works on Jeeps rebuild my front suspension, but in reality it was an OEM front end with aftermarket shocks. Any ASE certified mechanic should have been competent enough to rebuild it. My due date was changed 4 times, and the final day I was supposed to get it back I received a call that they couldn't source my rock slider/side steps. I was informed "they don't make it anymore", and was offered a similar alternative. The problem I have with this is I've already established that time management is apparently not someone's strong suit, and I also know that 6 weeks ago I provided the team at SK with a link directly to these rock sliders so they could source them. I also know that they do in fact still make them... because I know the owner of the company. I'm positive that someone dropped the **** ordering my replacement slider (they take 2-3 weeks to fab & ship), and rather than tell me the truth they chose to try and **** me. I called ACE myself and got SK a reference number to order my slider, which I have opted to install myself. 6 weeks and a day from drop off, I go to pick up my Jeep. One of the damaged fender flares (which I pointed out when I dropped it off) was not replaced, and was not fixed properly. Obviously, I was less than thrilled. Unfortunately for me, I want to have confidence that my Jeep was repaired properly, the problem is I have no confidence in SK. This whole process has been mismanaged from the start, and I believe it stems from that first day when I was told all about how "Jeeps take a long time... blah blah". If you start a relationship with **** excuses, apparently it gives you free reign to make excuses the rest of the process. The mistake I made in my opinion, was I should have taken my Jeep to a competent off-road shop that subbed out all the body work, and not the other way around. I would suggest they decline working on Jeeps in the future.

Very pleased with the repair to my vehicle and the great customer service that I received

Alex was wonderful about keeping us informed on repairs. Great customer service.

They did a great job!

I still have dance down the fender well about 5 of them and then the tailgate still has a dent in it I don't know where I go from here but it doesn't look good especially when I walked up to the driver door every day

Alex and crew were terrific.