Really great notification system you have for status updates. Takes away that "not knowing" feeling.
10/12/2017
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mellisa R. is absolutely outstanding! She really made the entire process go smoothly and was excellent at conmunicating the status. Simply cannot say enough positive things about her attention to detail and very positive, polite and professional attitude. Was an absolute joy to talk too.
10/10/2017
Mary S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
We were lied to and mislead about procuring one simple molding for the driver's door. Our vehicle was held for a week longer than it should have been and they STILL have not installed the molding that isn't and never was available to them. The service person Jordan told us it was shipped overnight and no one can track or locate the package. It was a frustrating nightmare! And we have a claim that is still not settled and we have no idea when it will ever be settled and the part installed. Allstate has heard all about this fiasco and taken not of the incident. All we want is the claim completed, the molding installed and forever part company with Service King. To his credit, Chris the manager, did his best to handle us, but Jordan had taken the problem to far with the lies and lack of desire to mitigate the problem. Jordon earned a grade of F-.
10/9/2017
Sharon H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very satisfied. Thank you.
10/6/2017
Rob B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Job was done quickly, and I was informed very clearly in good detail what was going on throughout the process. I was very impressed with how Jordan communicated with me from the initial face to face drop off of my car, making sure he knew everything I needed and expected and that I knew exactly what was going to happen and when. He called to update me and made me feel like he was genuinely concerned that my car be put back together to my satisfaction
10/5/2017
Carol H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jordan was great. Answered calls. Answered questions. Keep him. He is great employee, and person. Workers did wonderful job putting car back together.
10/5/2017
Shalisa P. VERIFIED CUSTOMER
Vehicle Make : Nissan
The young lady that answered the phone was kind of rude. I called to reschedule my appointment she stated that she would do it but it wasn't done. I received a call 2 days later stating that i missed my appointment when i called and rescheduled it. My trunk hood have few dents in the inside from repairing it and it's a little hard to close. Also the rear bumper is not aligned quite right on the passenger side. The service guy that kept me up to date with everything was great.
10/2/2017
Jon R. VERIFIED CUSTOMER
Vehicle Make : Nissan
I will call tomorrow to speak with someone about my concerns. It will take to long to type. Needless too say I am very displeased!
9/23/2017
Pamela H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They were very nice and kept me updated regularly.
9/23/2017
John D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
10
9/23/2017
Joeseph H. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Very well done
9/22/2017
Diane R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I had a very nice experience with Service King and my service agent, Jordan Dale. I feel he was very helpful and informative in letting me know step by step of the procedure. I wish every company was as helpful as he was. Thanks for making this experience go so smoothly for me.
9/21/2017
Mark W. VERIFIED CUSTOMER
Vehicle Make : Subaru
All around great experience. Will definitely recommend!
9/15/2017
James L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well done job which was finished way ahead of schedule.
9/15/2017
Antonia H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Fantastic. In every way: service friendness timing. Will highly recommend
9/9/2017
Sheran C. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Courteous employees and repairs were made as promised.
9/7/2017
Maria P. VERIFIED CUSTOMER
Vehicle Make : Jeep
You guys r awesome
Doing a great job
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9/6/2017
Edward C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent Job. Especially by the management...
8/29/2017
Antony B. VERIFIED CUSTOMER
Vehicle Make : Honda
Car went in with no crack in windshield and came out with crack on passenger side. All I am told is I never noticed it and it is not service king fault. Very disappointed in service provided. Warranty only as good as who stands behind it. That said if they don't stand behind damage at their shop, will they stand behind their warranty.
8/26/2017
Laverne M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Ms Melissa did excellent job. She was kind patient and super helpful with myself and grandmother.