**** was my technician. He stayed in contact with me during the entire process and was very professional. There was a small mix up with the car pickup process, but both **** and his manager (his name escapes me at the moment) went above and beyond to remedy the situation, including putting some gas in my car, and a Visa gift card to help cover the cost of my Uber out to Grand Prairie. I greatly appreciate the effort of both **** and his manager. :) Additionally, the receptionist at the I-20 Grand Prairie Service King was very kind and professional when I accidentally arrived at the wrong location. She greeted me with a smile, and promptly got on the phone with **** to ask him to deliver the car when I realized my mistake. It was such a kind and service-oriented gesture. All of the interactions I had with the employees of Service King during this process made it quite obvious that the company truly cares about customer experience and satisfaction. While I hope to not need collision repair again, should the need arise, I would not hesitate to choose Service King again.
10/28/2017
Reginald W. VERIFIED CUSTOMER
Vehicle Make : Nissan
This was one of the most friendliest establishment that I have ever been to. The customer service was thru the roof, I mean from the time I walked in the door the receptionist greeted me with the biggest smile to the service mgr who I forgot to thank for assisting me in taking me to pick up my rental. I cannot let this letter end without saying thank you to **** Rosales. His customer service was flawless. Again to all Service King employees who helped me with my vehicle thank you hopefully I won't have to do this again but if I do it's guaranteed I'll be back to this Service King.
10/27/2017
Andrew S. VERIFIED CUSTOMER
Vehicle Make : Kia
Thanks!
10/26/2017
Armando L. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I'm completely satisfy. My vehicle looks new again. **** Rosales made a great gob on keeping me inform on the status in progress.
10/21/2017
Kyle P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Got the car back with no break light tail lamp or turn signal working on the rear drivers side....
10/10/2017
****C. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job
10/6/2017
Eric J. VERIFIED CUSTOMER
Vehicle Make : Ford
Brian Sirmon and the service King team did a great job!
10/6/2017
Stephanie B. VERIFIED CUSTOMER
Vehicle Make : Ford
Done in a rapid amount of time
Excellent Customer Service and great communication!
10/2/2017
Glenn H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
**** and Marie were great ...thank you, Glenn
9/30/2017
Joanna M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent customer service!
9/21/2017
Monica B. VERIFIED CUSTOMER
Vehicle Make : Kia
The customer service I received was excellent.
9/16/2017
Timothy V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keep up the good work ,
9/16/2017
Pamela S. VERIFIED CUSTOMER
Vehicle Make : Dodge
This was the best service ever from the start. Daniel was always keeping me posted on the car and when it would be completed. Then you wowed me with getting it done early. The car looks fantastic so thanks to all the workers. Thanks again
9/16/2017
Daren L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
**** was very helpful and did a great job!
9/14/2017
Sam F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thumbs up to **** Rosales his attitude was great he keep me informed daily thanks to him and whole team I will recommend when ever I get a chance
9/13/2017
Frank S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Professional service and great communication
9/9/2017
John M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Kept me informed the entire process and the adviser was very friendly and kind
9/9/2017
Albert S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent service, thanks!
9/9/2017
Eric D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Don't have any
9/9/2017
Rebecca G. VERIFIED CUSTOMER
Vehicle Make : Honda
To make a long story short, I am very dissatisfied with with the overall process of my vehicle repair. Initially Daniel mentioned my vehicle would take 4-5 business days for a simple bumper repair and side mirror replacement but instead the repair was prolonged to 6 days excluding the 3 day weekend. When I called to get an update on the repair I was given tons of reasons why they vehicle would not be completed at the expected time frame. Not only was the bumper part of the repair an issue but the mirror replacement turned out to be pricier than what Daniel said it would be. His response was, that they'd never replaced a mirror for a 2014 Honda Accord, if he would have been honest from the beginning I would chosen to replace the mirror else where.