Excellent communication, customer service, and knowledgeable staff.
7/27/2018
Varun S. VERIFIED CUSTOMER
Vehicle Make : Ford
Took longer than expected, otherwise fine
7/25/2018
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Ford
I don't understand what made the repair take so long, but it was pretty bad. I can't imagine how much the repair would have cost me if insurance wasn't paying for it.
7/24/2018
Mark R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It appears that the work was done well, but communication along the way via online tracker , text and phone calls was inaccurate. If i had known it was going to be 2 plus weeks I would have planned differently and rented a different loaner vehicle. Thank you
7/24/2018
Louis A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! Omar is the best
7/20/2018
Dawn M. VERIFIED CUSTOMER
Vehicle Make : Ford
Omar and the team at Service King were great to work with, they were friendly and professional.
7/20/2018
Patricia B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Repairs nicely done. Appreciated the messages letting me know the status of the repairs
7/16/2018
Parker R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Friendly and efficient staff. Very pleased with my visit.
7/16/2018
Lauri B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Brad was the best. He introduced me to the team working on my car, kept me informed and worked with my insurance company. Great job from reception to finish.
7/3/2018
Shobha C. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service by Omar. Thank you
6/30/2018
Ingrid L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Ronnie was super helpful
6/29/2018
Matthew B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Omar was great. He made me feel confident that the work would be done quickly and professionally. And it was. He kept me up to date on everything along the way. I felt like real customer and not another deductible. Great workmanship on my vehicle and was returned cleaner than when I dropped it off. Great service all around
6/27/2018
Sharon R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Took much too long ( 19 ) days for a very minor repair. Was told several times it would be ready and it wasn’t. I was lied to over and over. Part was supposedly broken by a technicianand another part ordered, then had to wait for the part. Finally was told it would be ready, but then car had to be washed, blah, blah.
I have never been so frustrated and would never use Service King again, not would I ever recommend it to anyone.
6/21/2018
Robert G. VERIFIED CUSTOMER
Vehicle Make : Ford
Still working with the shop to correct a poorly installed fender. I'm waiting for a phone call from Jason to schedule this (per the manager) **** to 2 hour task.
6/14/2018
Noreen O. VERIFIED CUSTOMER
Vehicle Make : Honda
You kept my car too long. My rep was stammering for a reason, gave me some BS about ensuring quality. Then when I picked up the car, one of the bumper pieces wasn't even on correctly and the rep got on the ground and had to snap it into place. Did he inspect the car at all? It didn't appear that way. Also, he said my car was ready Thursday at 7PM, but "the phone system was down" and he couldn't call me. This sounds bogus. Are you saying that if you were able to call me you would have stayed open well past closing time to give me my car? I don't believe that at all! You can't blame all of the delays on the Elephant insurance company, I received their updated estimate before 10 AM on Wednesday. I don't know what kind of shenanigans you people were putting on, but I don't trust you at all anymore.
6/9/2018
Daljit G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good job
6/8/2018
Eileen L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent Team, Ronnie, my assigned Tech, was very attentive, and was prompt to update me on all details of my Truck.
His Customer Service is commendable. I would definitely refer anyone to Service King.
Thank You
Eileen
6/6/2018
Erin C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Lack of communication, lack of preparation and completion of job prior to pick up of vehicle.
6/3/2018
Larry M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff are very friendly and accommodating. Great job done to my Camry.
5/27/2018
Randi M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Brandon was wonderful to work with. He explained everything , the young lady in the front that took our payment was very friendly. It makes it so much better when people smile and our friendly