Service King Bellaire

Cedric did a wonderful job at keeping us updated and explaining everything along the way.

Great service

Eric was great to work with, always kept me updated on the progress.

Eric was A consultant. Kept me up to date during the entire process

Cedric Battles represented your company well.

Everyone was very nice to us and the car looks great!

The service when i dropped the car and while it was being worked on was very helpful. Josh called me everyday to give me updates and answer questions. With this i was able to know that my car was being worked on and had a curre t idea of when it would be finished and could plan pick up. Thank you.

Service King was absolutely amazing! Everyone was very professional and kind in assisting me with everything I needed. It was such a smooth transition getting my car and my car looks better than ever now! I really appreciate Service King. Thank You!!

Kirk, Let me start this email by saying that it was a pleasure to have you and your inside staff service my truck these past few weeks. I was satisfied with the level of attention you and they gave so please do not take this as a slight against you. My issue is with your body shop and their attention to detail. Unfortunately being in customer service, you do realize the last impression is usually the lasting impression and here is where I take issue with your firm... The truck as far as the body work looks pretty good. The paint matches and I am fine with that work. When my truck was brought out honestly sir, it was filthy. I would never have let my vehicle get to that point of uncleanliness, not now and not ever. The truck looked like it had been wiped down with a dusty, dirty rag and on a black truck such as mine that looks awful. The inside was worse. It looked as if someone had spilled some liquid on the column and attempted (badly) to wipe it clean. Dust covered the inside and there were dirty boot marks all on the mats and sides. Just shoddy detail that I did not expect. It was an unfortunate impression. When I turned on the ignition the bump music was so loud my kids and I had to cover our ears. Again, I shook my head. Once I drove the vehicle I noticed that the rear drivers blinker was not working. Another fail. Then once I got home and hand washed the car, the front license plate holder was not even attached on one side and I guess someone needed a valve stem cap more than me because it was missing also. All of these things left a very bad taste in my mouth. I am sorry but they are unacceptable. Simple mistakes of haste and simply not caring. That is the impression that I walked away from your firm with. That is unfortunately the review I will give to both Service King and Allstate when they ask. Thank you and your front Manager for not making this a total disaster but I wish I was more satisfied. I unfortunately will steer business away from your shop if asked. I hope this feedback is at least a step in correcting the problems you may find. Regards, James L

I aprciate the exelent service you gaveme I was impressed you keptme informed of the prgress of the repairs thenkyou Cedric

Cedric is an excellent service manager

Cedric was awesome the entire duration of service!! Excellent !!

Excellent repair work, which was done quickly, and the people were professional. Really liked the text updates about my car.

On time doing great

Very nice and professional.

Cedric the gentleman who took care of me, was an outstanding individual. He was honest and was very pleasant to speak with. Outstanding customer service from the whole staff.