Service completion time was significantly over promised. Did not receive update about my trunk issue until I picked up the vehicle. Would have been nice to had gotten a call.
1/6/2016
Ayse C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Cody did a great job and Liz was also wonderful. Thank you for everything and happy new year. Will recommend to anyone needing service!????????????
12/31/2015
Howard B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
You go in not wanting to be there, maybe not the best mood but they're nice, patient, helpful. Thank you!
12/29/2015
Andres M. VERIFIED CUSTOMER
Vehicle Make : BMW
Joe make the experience great! Thanks
12/24/2015
Tommy G. VERIFIED CUSTOMER
Vehicle Make : Dodge
I did have issues getting a rental car. I called two days prior to co firm my appt snd to make sure rental was good to go. Two days later and I get to service King and they tell me they have no record of a rental reservation after I was told twice before that my rental would be ready. I had to bring my vehicle back the next day after they told me they would have to get verification from my insurance. I came back the next day and again, the enterprise agent couldn't find my reservation. I think in the future you should have customer talk to the enterprise agent to confirm reservation instead of letting Service King rep confirm the rental. I did talk to the rental car Mgr and she told me not to worry about the gas so I didn't need to refill tank which helped but it was a frustrating experience.
12/23/2015
Carlos A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service overall and agents who kept me informed with the progress of my vehicle. Cody fortenberry is a great and valuable asset to your company.
12/18/2015
Catherine C. VERIFIED CUSTOMER
Vehicle Make : Porsche
Very good job and friendly helpful people
12/16/2015
Shuab O. VERIFIED CUSTOMER
Vehicle Make : BMW
JOE Barnes the service King service advisor was excellent and did a fantastic job.
12/16/2015
Sally R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Service King and the representatives were professional and courteous. Everything worked out great and they kept to the schedule even finishing a day early. Hats of to the team. Thank you, Sally R
12/15/2015
Tiffanie J. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Everything was amazing
12/12/2015
Jennifer H. VERIFIED CUSTOMER
Vehicle Make : BMW
Beautiful job!
12/12/2015
Matthew P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your company does great work and very professional.
12/11/2015
Aryon C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service King delivered a friendly and speedy service during the repair of my vehicle. Cedric's customer service was AWESOME! He went above and beyond to make this process as easy as possible. Many thanks to Service King!
12/11/2015
Ted H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service advisor Cedric was very professional.
12/9/2015
Sherry J. VERIFIED CUSTOMER
Vehicle Make : Honda
Great follow up and always kept apprised of progress. Thanks!
12/9/2015
Nancy V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Good service
12/8/2015
Lauren R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Cedric has excellent costumer service. During such a stressful time for myself he was calm and did a great job at keeping me updated.
12/7/2015
Jane S. VERIFIED CUSTOMER
Vehicle Make : Acura
Great job. Thanks for quick work and professionalism.
12/7/2015
Ashley E. VERIFIED CUSTOMER
Vehicle Make : Mazda
Cody was excellent! Wonderful experience. I hope not to need your services in future, but I will definitely come back if I do!