Service King Fort Bend/Missouri City

Great

Well done

Clay was awesome.

Clay was very personable and I loved the update by text on the progress of my vehicle repairs.

****) I was notified that my car was fixed via text message with barely enough time to pickup before closing, then by phone after closing hours. (I have to pay for my rental car every day after Service King notifies Allstate they're done fixing the car). 2) When I called back to see when I could pickup my car, the customer service lady said I have to wait until the next day if I couldn't get there by 6pm, which wasn't possible. After calling Allstate and learning they would charge for my rent car, I called Service King back. Thankfully, I got the service tech on the phone who originally called me, and he said he was working after hours so I could pick it up. 3) After I arrived the service tech informed me I could drop off my rental car keys at Service King to avoid late fees with Enterprise, but since nobody told me that over the phone or in person when I dropped the car off, I assumed I had to drop off my rental car at the Enterprise where I got it, so I didn't bring my rental car to Service King but instead had someone else bring me. I had to go back home to get my rental car, then drive back to Service King. Thankfully, the service tech stayed after working hours to wait for me because of the inconvenience. 4) When I first arrived at Service King to pickup my car, there was a big crack on the windshield that was not there when I dropped the car off. Apparently it happened when they put the car in the oven to dry the paint, according to the tech. In any case, nobody noticed it before calling me to pickup my car. Now Allstate is sending someone to my house to replace the windshield. Thankfully the service tech took care of scheduling this appointment and he owned the mistake on the part of Service King. Although I think these inconveniences could have been prevented, my service tech "NES" was polite, helpful, apologetic, and accommodating. He is a great employee and I informed him of everything written in these comments.

Informed with status all along the way and service advisor was very well experienced in explaining the details of how the repair is getting done.

Very satisfied with the excellent service. Good communication, prompt service

Nes did excellent job with letting me know the status of my repair from start to finish. Excellent customer service!

Chris was outstanding with the service, communication and managing the work. My truck looks better than ever.

Very satisfied, excellent service

Service King did a great job on fixing & painting the rear of my SUV. Now my rear of my SUV looks flawless. I am very pleased with their best job. However, they must forgot to wipe dusts off from inside of my rear SUV.

They completed the repair sooner than they forecast. Appreciated the updates and the telephone calls. They showed genuine concern and care. A job well done!!

Ness was extremely helpful and made sure to call me with updates. I thoroughly appreciate his proactive approach!

Onesimo Moreno, the service manager did an excellent job coordinating the job of repairs.

I loved the communication from Nes. The work was done in a timely. Love the staff was very professional.

Good job keeping us informed!

Clay was very nice and respectful. I'm really thankful for his service. It also helped that there were updating text messages as to where my car was in the process.

It is making a noise when I drive plus it made a click noise when I turned to park it

Commitment to the customer and keeping the customer up to date on their repairs very helpful and friendly Thanks for your hard work

Completed before estimated delivery time