Lacey Collision Center

Gracious, helpful, direct.

Ashley was awesome. Great communications. Job done quickly and on time

We were told after the fact that they repaired the bumper instead of replacing it because insurance would only cover a rebuilt used bumper. A phone call about this before doing the work should have been made. But we were satisfied with the repair.

Always happy with your service and employees

Your organization has always been front center when my auto needs needed help. Thanks for all you do. You'll the best! A Very satisfy customer.

The best body work and care for my vehicle ever. I've been in an accident years ago and was not taken care of like Lacey Collision took care of me. Thank you so much for all that had helped into making my vehicle look new again. Aloha!

22Jan2015 6:34 AM My name is Terrence McCain. I picked my 2005 Honda Accord up 21Jan near 4:45 PM. I did a quick visual inspection of my car(which was parked under the awning out front) noticing arun in the freshly painted trunklid, near the Honda"H" logo. Because the car had just been washed and had water beads on it i didnt continue looking over the car, i simoly wanted to get it home. Leaving your business just after 5 PM. As i turned onto Pacific Ave. and getting the car over 25 mph, the car started making a hesitant spurt as i maintained the 25 mph. Excellerating only made it worsen mostly, only allowing me to reach 45 mph once prior to making the left turn to my neighborhood. I am currently at home, after attempting to go to work and returning home because this issue still exsists. Missing valuable time i need to be at work. Prior to leaving my car to have the damage from the accident repaired, i continued to drive to work(JBLM) daily and had no problem with the mechanlcs of my car. i've notified my work of my issue and have been excused in hopes that i can deal with this issue and return to work. My first thot is to go to the place i picked up my car in hopes some light would be shed to get me back on the road. Your help would be grately appreciated. Other than the issues stated above, i have a problem with. Your front desk people from the time i first walked in were polite and eager to get things under way. The claims adjuster and the receptionist receive a "5 Star" rating in how i was greeted and taken care of. And i thank yu. Like i said, i am at home tel# ****-****-xxxx and would like to kno if there was anything you could share with me to get this issue fixed and me.back to work. Thank you Sincerely, Stuck at home

Good interactions with everyone that assisted me. The waiting room experience was great. It was nice to have a place I could work on my computer with Wi-Fi. The part replacement and cleaning was done well and quickly. Thank you. Kendra did a good job. She was very friendly and helpful. I have to admit I do know her socially. You hired a great gal. :-)

Great job...

Had my brand new car almost a week. Car came back perfect thank you all very much

Everyone was very polite and professional. I liked the text message updates.

Customer satisfaction was totally on point hands down.

I have taken my jeep in 2 times and both times and they have done a great job. They keep me updated to the progress of the work and always gets the work done early. Thank you for being there when I need it.

There was still 7 things wrong with the car and it was in your shop for over 21 days!!! Not at all what I was hoping for

I have needed to come to you twice in about the last ten years and both times I've been very satisfied with your work.

I would never THINK of taking our cars anywhere else!

Friendly and caring staff

From the moment I walked in until the time I received my keys back to my car, I was treated with complete respect and professionalism. Unfortunately you don't always want to go to a collision repair shop, but in life things go wrong and if I ever did need to get any of my vehicles repaired I would most defiantly come back! I would also recommend all my family and friends to your shop, thanks again for everything it is much appreciated!

Car was not finished or looked over before pick up. This in turn wasted our time and my husbands time away from work. Also accusing that our car had been in a previous wreck when it has never been in an accident until the 12th of December 2014. I thought our experience would be wonderful but so far we are not impressed at all. Hopefully this can be rectified.

Joel and Crystal and everyone else that contributed to the repair if my vehicle was great. I'm glad it's over, but also glad I used Lacey Collision.