The repair looks like new. Everyone was polite and professional! It was completed on time.
Thank you for a job well done!
5/28/2023
Charles R. VERIFIED CUSTOMER
Vehicle Make : Mazda
The repair work was excellent & have no complaints.
Was a little disappointed in the delay getting parts but I know that wasn't your problem. We have been using your service now since 1973 when we moved to Washington from Michigan. We've always been satisfied. Rob Robin
5/26/2023
Michael B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything was awesome from the minute I dropped off my car. They did a great job and the service was excellent. I'll definitely recommend you to others.
5/24/2023
Gloria R. VERIFIED CUSTOMER
Vehicle Make : Buick
I had to wait an extra week to get my car back and pay for the rental car unnecessarily. The car was at your center for almost 3 months and instead of ordering the room and tire in the beginning they waited until everything was put back together abs realized the ruin and tire were but readily available which made me have to keep the rental car for an additional week
5/24/2023
Ting-lan A. VERIFIED CUSTOMER
Vehicle Make : Subaru
We previously took our Subaru into Lacey Collision and had a wonderful experience. We thus took it back for a second time, and the experience was not so great. We recognize you are busy, but I hope you also realize most of your clients likely cannot function long without our vehicles - or, engage in long-term car rental. So, it would be greatly appreciated if timely (say, weekly at a minimum) updates on repair progress are provided. Even if in the form of an email. Instead, my husband and I had to find time in our day to call for updates - and even then, having to be told to call back another time since the responder doesn’t know exactly what the progress is - which is reasonable - I wouldn’t expect a receptionist to know these detail as - but I hope you can also understand how frustrating this would be for your clients. We don’t mind the wait. What we minded was the complete lack of active communication - with no end in sight while we were bleeding funds on rentals.
5/21/2023
Marilyn S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Im very satisfied however I am still waiting for a part that has been on back order.
5/15/2023
Karen L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You can't tell my car had an accident!I'm very pleased! very
5/15/2023
Roupen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Complete repair and good service from everyone! Thank you.
5/14/2023
Riley B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Called and was told to bring in early April to get estimate with repairs end of April first of May! Took in on scheduled date first of April. Called in a week later, no report 4 vehicles ahead. Called in toward end of April still no estimate nor time frame. Took to company and they identified the problem in 10 minutes and were able to prepare that day!!! All very friendly at first but no follow through!
5/13/2023
Kevin T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Wouldn't take my car anywhere else. Thank you for keeping us informed throughout the process and for doing such a good job.
5/12/2023
Concepcion D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done...
5/10/2023
Dominique D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car repair job well done
5/7/2023
Manuel E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Ok
5/5/2023
Robert J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Top notch Shop
4/17/2023
Bonnie E. VERIFIED CUSTOMER
Vehicle Make : Subaru
Car look d great
4/17/2023
Daniel R. VERIFIED CUSTOMER
Vehicle Make : Kia
Great people who take the interests of customers to heart. Thanks for a job well done!
4/13/2023
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : Ford
Extremely helpful and thoughtful customer service.
Thank you
4/9/2023
Gena H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone there is extremely friendly and helpful. Andy was the main person on my case and did he make the process so easy. I felt like my car was in good hands and they were super understanding with the situation I was going with. 1000% recommend.
4/9/2023
Mihai I. VERIFIED CUSTOMER
Vehicle Make : Hyundai
There was absolutely no interest to repair my 2018 Hyundai Elantra, you just gave up on it. I believed you were looking into finding a biohazard clean-up company before repairing, then under pressure from the insurance company to make a decision I didn't have time to find one myself and I had to abandon my car.