Lacey Collision is a great place to do business. The customer service desk polite and helpful. Extremely happy with the service and repair.
1/1/2024
Teri G. VERIFIED CUSTOMER
Vehicle Make : Ford
Always GREAT service
12/21/2023
Ronnie P. VERIFIED CUSTOMER
Vehicle Make : Honda
Very nice work, can’t even tell it was ever in accident.
I was told that you ordered a AWD sticker for the back of the car, haven’t heard anything on that which would complete everything.
12/17/2023
Olga V. VERIFIED CUSTOMER
Vehicle Make : Subaru
Communication should have been better.
12/10/2023
Rick D. VERIFIED CUSTOMER
Vehicle Make : GMC
Thanks
12/8/2023
Lewey K. VERIFIED CUSTOMER
Vehicle Make : Toyota
???
12/2/2023
Gerald D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff at Lacey Collision is SUPERIOR in every aspect.
12/2/2023
Melissa G. VERIFIED CUSTOMER
Vehicle Make : GMC
Very efficient, work done well and happy with my estimate being less than one other. Plus as soon as I told the estimator let’s do it, he called the supplier and secured the only GMC running board for my Denali they had in stock.
11/19/2023
Lee W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Glad you found other needed repairs not originally found by progressive. Very thorough, nice!
11/19/2023
Glenn G. VERIFIED CUSTOMER
Vehicle Make : Toyota
your firm offers excellent customer service. body work was more than satisfactory.
11/19/2023
Joe H. VERIFIED CUSTOMER
Vehicle Make : Kia
Overall, it was a solid experience. However, I had 2 claims on my car and someone at the front desk divulged that to an insurance rep without my permission, which created an issue for me as tgat rep immediately contacted me concerning the other claim, which they should not have known about. I specifically asked that that information not be shared to Nick. Nick dod a great job handling my claims. I'm hoping there will be no issues with the insurance claim I have due to the information being shared.
11/16/2023
Glenn W. VERIFIED CUSTOMER
Vehicle Make : Ford
TOOK TOO LONG AND THEN THERE WAS MORE DAMAGE THAT I BELIEVE WAS MISSED WHEN DOING THE ORIGINAL WORK RESULTING TO US HAVING TO HAVE THE CAR TOWED IN AGAIN AND MORE CHARGED TO OUR INSURANCE COMPANY AND WERE TOLD THAT WE DAMAGED THE CAR.
11/16/2023
Henry D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Glad to have my car back as good as new.
11/13/2023
Ted C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jon did an outstanding job even when things were out of his control. He kept me informed all along the process. The work from the shop and attention to details is great.
11/5/2023
Keiko D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything has been done wonderfully. Highly recommend!
10/22/2023
Douglas B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent job
10/15/2023
David F. VERIFIED CUSTOMER
Vehicle Make : Nissan
The car was not salvageable.
10/7/2023
Lidija S. VERIFIED CUSTOMER
Vehicle Make : Kia
Lacey Collision(specifically Kevin & Tracey) did an exceptional job providing consistent updates and providing professional and courteous customer service throughout the entire time my vehicle was with Lacey Collision. Thank you!
10/1/2023
Kenneth Z. VERIFIED CUSTOMER
Vehicle Make : BMW
Repair job well done. Attractive office environment with courteous staff.
9/28/2023
Gary A. VERIFIED CUSTOMER
Vehicle Make : Ford
Repair is so well done nobody will ever detect it was damaged. Meets or exceeds factory tolerances.