I wouldn't go anywhere else for repairs. LCC is the best from the reception staff on down the line.
10/10/2018
Rodney B. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repair was done in a more than timely manner to accommodate my scheduled vacation. The final repair was excellent in all aspects. I will recommend Lacey Collision Center to others and will return there for any future repairs needed. Thanks to the entire team for all the good work and the friendly atmosphere provided there.
10/7/2018
Deborah W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I have been referdd to LC several times from usaa am extremely satisfied with both the recepionists, appriser an mechanics, car washer an cleaner. Tnk u all. Deborah walker
10/5/2018
Michelle /. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I appreciated the updates to my car's status and the estimated finish time that was given. I also loved that they called and let me know my car was done instead of just sending an email with that information. I was not expecting my car to come back cleaner than it went in, but I was happily surprised when I saw that it was!
10/5/2018
Rennie R. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thank you for great service.
9/29/2018
Quinton D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Just got my 2017 Camry done at this location and I just wanna say thank you to the team of the Lacey Collision center. Hats off to everybody! First time ever getting my car done and they made it really easy and simple for me no problems whatsoever. Once again thank you to the Staff of the Lacey Collision Center!!!!
9/29/2018
Roman W. VERIFIED CUSTOMER
Vehicle Make : Kia
Easiest experience I’ve ever had with working with a collision center and their communication with my insurance. Keep up the great work!
9/29/2018
Julie J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Efficient
9/28/2018
Chris V. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Nick did a great job explaining the repairs.
9/28/2018
Davie S. VERIFIED CUSTOMER
Vehicle Make : Kia
Car is running amazing and looks great, thanks for the great work.
9/22/2018
Robert K. VERIFIED CUSTOMER
Vehicle Make : Ford
The office staff was great and you are lucky to have people at the front desk who genuinely care about there customers. The job however took 25% longer than originally bid plus cost 12% more than estimated. When I picked up the truck I was told that I needed to pay a ****,000 dollar deductible which I was unaware of as this is a company vehicle. I paid out of pocket which your staff, on there own did not think was right. They called the insurance company and had it set up for me to be reimbursed within 20 minutes. I have already been contacted by the insurance company and was promised the check will be received in 5 days
9/22/2018
Roger S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was friendly, helpful and professional. My only problem was having to wait to get the work done due to scheduling.
9/10/2018
Jarrod L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Keep up the good work
9/1/2018
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Outstanding team effort, coordination and communication. From the ladies at the front desk to their repair crew, I was treated with courtesy and professionalism. They kept me informed during the whole process. And bonus! They were able to complete my repairs early- so appreciated. I would highly recommend the whole organization.
8/28/2018
Dawna S. VERIFIED CUSTOMER
Vehicle Make : Honda
They have been great fixing my car 3 times this yr due to small accidents caused by others. They worked with the other persons insurance. I hope I dont have to come back. Great customer service and no hassles.
8/25/2018
Nancy M. VERIFIED CUSTOMER
Vehicle Make : Acura
My second time using Lacey Collision and I was, once again, very pleased and I highly recommend them.
8/21/2018
William Q. VERIFIED CUSTOMER
Vehicle Make : GMC
Zack kudos to you and your team, although I was very disappointed with the lady sitting by the wall when she was explaining my paperwork, she was going so fast when she was explaining the documents to me, someone needs to tell her to slow down when she’s explaining those papers from repair. Yes 110% satisfied with the repair.
8/16/2018
Christel B. VERIFIED CUSTOMER
Vehicle Make : Audi
JD was awesome and consistently kept me updated on the status of my car. I would recommend anyone to you!
8/11/2018
Ingrid F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciated the status update messages and the fast service. ????????
8/10/2018
Sarah W. VERIFIED CUSTOMER
Vehicle Make : Lexus
The replacement bumper is not perfect, despite being new. There is a flaw in the black strip and in the lower aspect of the bumper where another black piece is in place.
Customer service was great as always, but not 100% happy with the final outcome of the repair.