The updates on the progress of my Honda's repair was greatly appreciated. Now I'll have to get the rest of the car to look like the fabulous new hatch. I do have one issue with the key. I didn't notice until I got home on Friday that it was coming apart and the unlock and lock buttons were loose.
9/15/2016
Julie G. VERIFIED CUSTOMER
Vehicle Make : Nissan
The Abra Auto Body team did a terrific job repairing my car in less time than originally estimated. Eric, Anthony and Cindy are delightful and professional. Fortunately, they have been there to repair my car twice over the last couple of years. I will always highly recommend Abra!
8/31/2016
Steve K. VERIFIED CUSTOMER
Vehicle Make : BMW
I appreciate the continuous communication from your shop to me
8/31/2016
Kimberly A. VERIFIED CUSTOMER
Vehicle Make : Subaru
They get a 10 for customer service.
8/28/2016
Jeffrey F. VERIFIED CUSTOMER
Vehicle Make : Volvo
The repair were not done correctly and the whole repair was unbelievably
sloppy. I will bring the car back ( with great annoyance ) on Monday to have the repairs done correctly.
I can't believe anyone at the shop would sign off on the volvo!!!
8/27/2016
Wendy A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service. Kept me informed regarding every step of the way. My car looked like new after I got it back. Wonderful, kind service. Recommend them highly.
8/27/2016
Eugene T. VERIFIED CUSTOMER
Vehicle Make : Ford
Dale is very low key and good at his job.
8/26/2016
Ann M. VERIFIED CUSTOMER
Vehicle Make : Honda
Quality work, as always!
8/26/2016
Adam V. VERIFIED CUSTOMER
Vehicle Make : Subaru
Not pleased with the way the front bumper was re-attached to the car. Plastic screws are missing and the ones that are there are loose and don't attach properly. Center plastic cover beneath the engine is for a Subaru Legacy and not an Outback. Plastic covers beneath the engine (on both sides) are torn, which tells me they are used parts. Paint job was mediocre - green paint was left on the black part of the bumper. One of the metal screws that attaches the license plate to the front bumper is not what was on the car when I brought it in - a rusted old screw was used instead. Interior leather was very dirty and needed to be cleaned. However, I am pleased with how the engine vibrations seem to be fixed. I also appreciate the frequent updates on repair status that I received from the representative.
8/26/2016
Elyse H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Good customer service - appreciated being kept up-to-date.
8/25/2016
Priscilla M. VERIFIED CUSTOMER
Vehicle Make : Honda
Done before promised, had daily updates and calls. Very professional, would definitely recommend.
8/25/2016
Simon K. VERIFIED CUSTOMER
Vehicle Make : Subaru
My left window no longer goes up smoothly, it randomly stops, clearly an amateur mistake in the repairs for which i should receive a discounted rate.
8/24/2016
Scott M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I think your attention to detail by including the customer in the process with nearly daily updates and ease of the whole mess that involves auto damage could be a class in excellent business management. I will recommend ABRA to any friends who need repair work done.
The work itself is also top notch. Kudos to your repair technicians. Nice job and thank you!
S. Maybee
8/17/2016
Sheryl M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I received excellent and prompt service from my initial inquiry through completion of my vehicle. Within 10 minutes of stopping by to inquire about about service, Jerry was assessing my vehicle. I was not told I needed an appointment or to call back at a certain time. When bringing my vehicle in for repairs, Cindy at the front desk quickly introduced me to Anthony who was very communicative about its progress. The work done was excellent and communication far exceeded other auto body shops in my area.
8/17/2016
Elsy W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job but I took a long time to get an appointment to get the car fixed.
8/15/2016
Mikhail P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Dale Huddle did a great job on time. Kept us informed Thank you much, Olga and Misha Plam
8/7/2016
Beth M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Helpful & friendly.
8/6/2016
Julie H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The team at ABRA were excellent - the work was great, ready ahead of expectations and the communication throughout the process was terrific.
8/3/2016
David M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Need to reattach emissions sticker and toll/HOV switch to inside of window that was replaced as part of State Farm claim.
8/2/2016
John A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
While my experience with body shops is very limited I was very impressed by the amount of detail paid to every aspect of my contact with ABRA. I was greeted immediately and was told what to expect and who would be taking care of my car. I was then introduced to that person, Anthony, who then walked me out to my car to inspect the damage and explain what needed to be done. I was given progress updates by email which I found helpful - I was given the choice for opting out of these updates but I did not. ABRA also arraigned to have a rental car for me while my car was being worked on. Of course the most important thing was how the repair was done. Not only was it perfect but my car was detailed too - it looked as good as it did the day I bought it. Thank you all at ABRA.