Took too long to get started on my vehicle. Vehicle was at the shop on Thursday and estimate wasn't given until late Monday and work wasn't completed until the following Wednesday. This made my rental very expensive. The work was done well, but due to the long delay I would choose another place in the future.
11/20/2015
Sarah C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did an excellent job with my repair! Good communication, great customer service, truck looks perfect. Thanks!!!
11/6/2015
Elvira L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Job well done
10/22/2015
Joyce T. VERIFIED CUSTOMER
Vehicle Make : Kia
I can't thank you guys enough, I will tell everyone I know about Service King !!!! Awesome Job ????????????
10/3/2015
Matthew L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks for the hard work, my truck looks nice, and it was done sooner than expected.
9/29/2015
Stephanie D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The auto text is confusing-- it said my car was almost ready, but when I called to confirm, it was not. I was told that it is unreliable. Then Friday, I called to check on it again, and was told it would not be ready until Saturday... but an hour later I received an auto text saying I could come pick it up right then. It was very confusing! And when I went to get to turn in my rental car Saturday, Enterprise told me that I might have to pay for the extra day! Allstate had been notified that my car was ready on Friday (even though someone in your office told me to wait until Saturday). That auto text thing needs to be fixed. I consider it poor customer service, and it may even cost me an extra day of rental fees.
9/27/2015
James H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service! I'm very satisfied thus far with the quality of the work done! Thank you! : )
9/8/2015
Tina M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Repair took 6 weeks after I was told about **** week or a little over. Paint had fairly severe orange peel and fish eyes and I wasn't contacted at all by the little rock facility during the process until it was completely finished. Bryant branch service people were excellent. Also got treated rudely and hung up on at little rock branch because I couldn't remember the name of the person who called me. Frankly the worst service experience of my life to be honest and I am rarely a critical person. I don't know how many times they redid the paint job but I hope it isn't a bunch of layers laid down on top of one another without stripping.
8/27/2015
Charles D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Service King advisors were not diligent in maintaining contact, keeping me updated about the issues with my vehicle. I made continuous calls for status updates and were repeatedly told I would receive a call back. I eventually requested a phone call back from the General Manager, Rickey King and requested he call my office # if he couldn't reach me via cell. Mr. King called once on my cell phone, left no voice message and sent a TEXT MESSAGE advising my car was ready. I feel as though that was beyond unprofessional. A letter has been sent to my insurance company to inform them of the issues and that they may not want to continue partnership with Service King. I did have to extend services with my rental company because it took Service King 18 days to repair my vehicle, thus leaving me to pay 741 just for keeping my rental car. I will NOT be recommending your company and will plan to write an online review.
8/19/2015
John W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work was done quickly and it does look as good as new.
8/14/2015
Clayton M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job and fast! Really happy with customer service as well.
8/13/2015
Samia F. VERIFIED CUSTOMER
Vehicle Make : Honda
Helpful. Pleasant. Quick service.
8/11/2015
Joe W. VERIFIED CUSTOMER
Vehicle Make : Kia
Loved that I could follow the repair status online. Everyone was very friendly and nice. My car looks perfect.
7/30/2015
Laura M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the prompt service. Everyone was very nice and took care of my needs very, very quickly. I would recommend them to anyone needing service.
7/30/2015
Mary Ann. VERIFIED CUSTOMER
Vehicle Make : Honda
no comment
7/27/2015
Vikki H. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was great and my car looks like I was never in an accident. Thank you!!