Salem Ford Collision Center

Everyone was very helpful and friendly and projected an exhuberance that customer satisfaction was important to them. The simplicity of dropping off my vehicle, picking up and returning the rental at Key Collision was an added bonus. Nice Job Everyone!

The staff was always very courteous when interacting with me. The timing of the repair was what I found difficult to cope with. I was originally given an estimate of 6 days for the repair. It ended up taking a month. Partially this might be due to parts not shipping during winter storms, but during the third week of the repair I was suddenly given a new completion date.

Thank you guys for such a fast and very well Job !!

Good communication! Had car done on time.

everyone was courteous and professional and keep me appraised of the ongoing efforts to repair the car

I can't thank the team at key collision enough for making this less stressful than it would be normally. excellent on customer service and they saved me a pannick attack. I would recommend them to anyone in need.

2 concerns **** is the rear bumper has a plastic piece that does not lay flat and flush on he left side 2 is the rattling from underneath when accelerating was not repaired

The blonde woman up front was very pleasant and very helpful. She did an exceptional job!

Took 2 weeks instead of the estimated 3-4 days, never got a call only text 2 days after it should have been done. Some damage was not repaired and i was told the insurance company rejected some of it and that I would have to fight it out with them. But I had no notice of this until I picked it up. A courteous call would have been nice so I could have resolved this prior to picking my truck up and all repairs could have been completed prior to pickup. Overall I was not satisfied and this was the 3rd repair I brought here in the last couple months. Looks like my future repairs will be somewhere else. The estimator from Key on the last to repairs was definitely the reason I will not be doing business with Key in the future. His customer service skills are definitely lacking.

Marty gave me a Mickey mouse experience