There was a text message that conflicted with an email regarding completion date
1/27/2015
Roslyne J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Criswell Service team was extraordinary! They had my vehicle ready within 2 days!
1/26/2015
Lynne/george E. VERIFIED CUSTOMER
Vehicle Make : Jeep
Rachael and the team was awesome!!!
1/18/2015
Jacqueline H. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Rachel J. was extremely helpful and knowledgable. It made the collison experience bearable. thanks again to Rachel for all her support and assistance.
1/9/2015
Yoojin M. VERIFIED CUSTOMER
Vehicle Make : BMW
Appreciate the diligent updates from my collision advisor.
1/8/2015
**** D. VERIFIED CUSTOMER
Vehicle Make : BMW
I had good communications with Deana. She answered all my questions in a timely manner. Emails and calls.
The automated "BMW Of Annapolis" emails I received didn't seem too informative.
1/6/2015
Katy R. VERIFIED CUSTOMER
Vehicle Make : Audi
Awesome job!
12/27/2014
Sandra V. VERIFIED CUSTOMER
Vehicle Make : Honda
mas umeno cetardo muho gracia
12/13/2014
Julie L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great experience! Didnt have to do anything but drop off my car and pick it up. The workmanship was excellent and I really liked the text updates.
12/13/2014
Keith S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Bernie did an excellent job and was very communicative and tesponsive to customer concerns.
12/10/2014
Erin R. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service! Kevin Martin was a great rwas great through out the process. And of course my Mustang was done perfectly!
Thank you!
12/6/2014
Craig S. VERIFIED CUSTOMER
Vehicle Make : Audi
There was one mixup that delayed the completion of my repair-
Apparently a part was not ordered early in
Repair and the missing part delayed the completion by a week.
It might help if someone verified that all parts ordered and received.
Possibly having parts overnight if late on repair.
I only mention this in attempt to improve your turn around of cars.
Kevin F was great in communicating repair status.
Craig
12/5/2014
Tersheia L. VERIFIED CUSTOMER
Vehicle Make : Honda
I loved the text updates
11/26/2014
Mark L. VERIFIED CUSTOMER
Vehicle Make : Audi
Outstanding repair and service!
11/17/2014
Marie W. VERIFIED CUSTOMER
Vehicle Make : Audi
Thank you for making a difficult experience way easier with your great customer service!
10/25/2014
Keith A. VERIFIED CUSTOMER
Vehicle Make : Ford
Kevin and Katie were great about answering my questions and keeping me informed on the status of the repair. Thank you.