Very good coordination with State Farm and Tesla - otherwise I would not have travelled from DC to Annapolis to have this work done.
10/25/2015
Ulysses P. VERIFIED CUSTOMER
Vehicle Make : Acura
My Acura MDX looked great after repairs. The staff that I spoke with were very professional. Thank you Curtis for your care and concern for the repairs on my car.
10/23/2015
Murali K. VERIFIED CUSTOMER
Vehicle Make : Ford
High quality service and right on schedule
10/23/2015
William V. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Best experience at the shop - work was "perfection" and the manager kept me abreast of all details ;-)
10/22/2015
Lorenzo S. VERIFIED CUSTOMER
Vehicle Make : BMW
Great people produce great work.
10/21/2015
Mary A. VERIFIED CUSTOMER
Vehicle Make : Toyota
looks nice. thanks.
10/20/2015
Joseph H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
When I arrived to retrieve the vehicle, it was clear that part of the repair (installation of an ultrasonic sensor) was done inadequately. It was not flush with the bumper cover that was also repaired. This oversight took an additional hour....which wasn't a big deal for me, but that shouldn't have happened.
More frustrating was the fact that that one of my rims now has a curb rash that wasn't present when I brought the car to Criswell. I pointed this out to Bernie, but he was unaware of any incidents. I am sure a tech bumped a curb and didn't admit this mistake to Bernie. This car is a few months old....the rims were perfect when I brought the car in.
As a side note, it also appears that someone may have taken the vehicle for a short ride (less than one mile I would say) where they put the pedal to the floor when driving. This is evident from the energy consumption history tha the car records..........
You might be surprised to know that after all of that, I would still bring my Tesla to Criswell for repair, since my experience with Bernie and Stephanie and Kevin was very good.
I just want manag,eat to have some constructive feedback.
Joe Harsanyi
****-****-xxxx
10/17/2015
Santina R. VERIFIED CUSTOMER
Vehicle Make : BMW
We are military and have been customers of many BMW dealerships. Annapolis BMW Collision Center is by far the best. Their excellent attention to detail and customer service solidified our decision that we will purchase our next BMW from your dealership. Thank you for the great experience!
10/15/2015
Andrea G. VERIFIED CUSTOMER
Vehicle Make : Acura
Too many text messages and a stinky smell from dirty rags from cleaning the inside of my car. Took too many days to repair.
10/14/2015
**** A. VERIFIED CUSTOMER
Vehicle Make : Ford
Top quality work and friendly first class service. Third vehicle we have had repaired here and we wouldn't consider another body shop.
10/13/2015
Louis A. VERIFIED CUSTOMER
Vehicle Make : Acura
Great job!
10/6/2015
Denise S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
The service was excellent and very fast.
10/6/2015
Joshua J. VERIFIED CUSTOMER
Vehicle Make : Audi
Really great communication throughout the process and great work on top of it. Thanks!
10/6/2015
Lula T. VERIFIED CUSTOMER
Vehicle Make : BMW
Rachel did a very good job keeping me informed and explaining each step of the process. She is a true professional!
Thanks for the car wash but someone forgot to clean the rims.
Lula Jane Treadwell
10/2/2015
Alan W. VERIFIED CUSTOMER
Vehicle Make : Acura
Car looks great. Very happy with the work.
9/30/2015
William O. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional, constantly in touch
9/29/2015
Hugh F. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience was far better than my expectations. Tell Kevin I said thank you very much.
9/29/2015
Matthew S. VERIFIED CUSTOMER
Vehicle Make : Honda
The work done on my vehicle was great and I appreciate the constant text updates. The only thing I would have liked to see was the work completed in a more timely fashion, but I understand sometimes delays happen. I would certainly still bring my vehicle back if it ever needed work done in the future.
9/27/2015
Jacqueline S. VERIFIED CUSTOMER
Vehicle Make : Honda
They did an excellent job all around with the repairs and keeping in good communication. An A job for sure
9/26/2015
Robin F. VERIFIED CUSTOMER
Vehicle Make : BMW
Rachel Jocus at Annapolis Collision BMW was great. The bay dale drive location. Very hekpful and courteous. She made the process less stressful.