We purchased a vehicle January from Roper Kia and it needed a paint repair on the bumper which was promised at purchase. When it was completed the car came back to us and the bumper continued to drop from its original position. We took the car back recently to have it fixed and when my husband inspected the car it was still loose.
Now we have to make another return visit to have the bumper fixed. I am unclear why someone cannot see that the part was not placed back on properly in the first place. I was very disappointed that I still have to make a return visit to get it fixed.
I can tell you if I did business and turned a product out that was this poor repeatedly, I would be out of business.
7/21/2015
Anita F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great customer service.
7/1/2015
Janet S. VERIFIED CUSTOMER
Vehicle Make : Toyota
AUTO LOOKS GREAT! VERY PLEASED WITH THE WORK THAT WAS DONE.
6/18/2015
James S. VERIFIED CUSTOMER
Vehicle Make : Kia
Great job on my car, made it look new again
6/8/2015
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very nice job on the repairs- the only discouraging part was it took longer than expected due to receiving wrong parts. This also happened when I had my other car fixed earlier this year. I am very pleased with the work and price. The employees are very friendly and helpful. Will recommend
6/4/2015
John H. VERIFIED CUSTOMER
Vehicle Make : Kia
We feel we can always count on Roper service to be first class and dependable.
5/31/2015
Larry G. VERIFIED CUSTOMER
Vehicle Make : Kia
Appreciate the updates on the repairs. Staff very friendly and helpful
5/10/2015
William H. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent service and an excellent job on restoring my vehicle.
5/2/2015
Sandra S. VERIFIED CUSTOMER
Vehicle Make : Honda
Welcoming and very helpful staff. My car looks amazing after the repairs that my car needed due to the hail storm. Thanks!!!
5/2/2015
Cecelle D. VERIFIED CUSTOMER
Vehicle Make : Nissan
We think there is a new scratch on the car but we have no way to prove that it happened at your garage.
4/28/2015
Craig W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The email updates were pretty cool. Everyone was very friendly.
4/24/2015
Bob J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone on the staff has been very helpful to the City needs. Thank you
4/17/2015
Sheila G. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Very good service job well done
4/15/2015
Susan M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service. Great staff. Great work.
3/21/2015
Mark S. VERIFIED CUSTOMER
Vehicle Make : GMC
Great service and great work. Service manager was super!!
3/21/2015
Jim J. VERIFIED CUSTOMER
Vehicle Make : GMC
Great folks, great job and reasonably priced.
Thank you.
3/6/2015
Trish B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The team of people I encounter at Roper Body Shop are always friendly and helpful while maintaining professionalism. They provide quality work and are easy to deal with.
1/19/2015
Roberta M. VERIFIED CUSTOMER
Vehicle Make : Kia
Yes they can't me informed on every step they made I was very impressed
12/30/2014
Patti C. VERIFIED CUSTOMER
Vehicle Make : Honda
Ive spoken with the shop about my issues and already plan to have them resolved.
12/6/2014
Andrea B. VERIFIED CUSTOMER
Vehicle Make : Subaru
We were very pleased with the initial work done but we did find damage that we believe was not on the vehicle before going to the body shop. This damage was taken care of in a timely manner but still inconvenienced us. The people were kind and easy to work with and seemed very eager to help, overall we are mostly satisfied.