Unfortunately I have had two collisions with a vehicle I lease from Riley. I have driven over 300 miles both times to have the collision center repair the damage and they have had the best customer service imaginable. Thank you!
4/1/2015
Gary J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Even with the scheduling hiccup Mr Hoecker took great care of us. Exceptional customer service.
4/1/2015
Jon K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Completed above my expectations in a timely manner. Thanks again!
3/31/2015
Saundra P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was super nice and very professional. Even arranged a rental car for me. My truck looks great! They kept me updated with text messages on the progress and my truck was completed in a great time frame. Many thanks to everyone there! I am sharing my great experience with Riley Collision Center to all my friends and anyone who asks for some advice.
3/19/2015
Bob M. VERIFIED CUSTOMER
Vehicle Make : Buick
????
3/16/2015
Herbert L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely friendly. Kept on top of things and kept me informed. Love the customer service.
3/14/2015
Mary R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication on progress of work being done on vehicle.
3/13/2015
Tony &. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Body shop personnel did a great job of repairing my truck, working with the insurance Co and getting truck back to me in a short period of time.
Thanks for the great job.
3/11/2015
Marlilyn R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The man at the front desk in the Collision section was really helpful. After the damage had been fixed he helped me further by touching up tiny spots and then touched them up again when I came back yet again! He was fantastic and kept smiling even though I must have been a pain.
3/10/2015
Beth S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car was full of white dust on the black interior. The car was very clean at delivery to have the work done.
3/9/2015
Margaret S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car looks wonderful. I'm so pleased with the quality of work & the professionalism of the Body Shop staff! Great job! Thank you!!
3/7/2015
Scott S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I worked with Lance Lance did a great job I could not have asked for anything better
2/27/2015
Alice W. VERIFIED CUSTOMER
Vehicle Make : Kia
I think the repair on the car was fine, but there was no gas in the car and if I had not been with my daughter she would not have been able to drive it home.
2/27/2015
Rosieta D. VERIFIED CUSTOMER
Vehicle Make : GMC
Car looks great. Friendly and courteous and explained work to be done. Liked the e-mail notifications and phone calls that kept me updated
2/25/2015
Jill B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was so excited when I called and they offered to come pick up my car because I had a sick kiddo! That to me is the best customer service you could ask for!
2/21/2015
Rose S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you for making my experience with Riley Cheverlay an unbelievable one. Expecially to Chris who goes above the call of duty to insure you know exactly whats going on with the process of repairs with your vehicle & to insure your customers that they will be satisfied With the outcome Of the repairs! Awesome job Chris, thank you.
2/19/2015
Robert S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It would be wrong of me to make any further statements until giving you and your staff a chance to make things right. OK, I will make one more statement. The left side (passengers side) looks like crap. Nothing lines up like it should. The grill does not stay in place properly. I popped the hood and after the estimator assured me the radiator was not damaged, it appears to be leaking. I think you should return USAA their money and return my money and let someone who can see fix my truck. If you allow that level of incompetence to be produced, and then pass it off to me, like I am blind, stupid, or a sucker makes me very angry. Fix it right. I am not blind. I would be embarassed if I was running the show there. It is an old truck, but it is my truck. How should I feel?
2/7/2015
James G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service. Thanks!
2/7/2015
Debra M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Lance went the extra mile to help us with the repair. Your staff was friendly and helpful.
2/4/2015
Brandi C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have had a great experience with Riley! They shuttled me to/from work, they kept me updated on my repairs, and also cleaned the inside of my car! The staff were very friendly, too! I would have liked a follow up call after my initial estimate visit, but overall it was a great experience!