thank you for a job well done
and completed in a timely
manner.
7/16/2015
Louie M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Work was exceptional.
I was called to pick up my car. When I arrived office staff seemed confused. I was early... Before 5:00. Insurance guy told me that you were probably washing care.
I sat in the lobby. 20 to 30 minutes later I was taken to a work space. Car was drying from final paint. I was told that the car was not ready and that car rental had been called. Long story short, your error cost me 2.5 hours.
Staff did not seem to care about the mistake.
... If you make a mistake... Own it! I sat in the lobby when it was obvious to all that the car was not ready. Staff seemed to exit office. Did insurance gentleman lie to me? He too left office.
Honestly, it was/is an unfortunate mistake on your part that no one seemed to acknowledge or take responsibility for.
7/16/2015
Nelie N. VERIFIED CUSTOMER
Vehicle Make : Honda
Too long though we really have to wait for a long time.
7/13/2015
Samuel R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am pleased with the results of my vehicle repair. Roger, Teresa and Sal were very professional and flexible with my tight work schedule. I will definitely return as a customer and send friends and family for referrals. I appreciated the text message updates.
7/10/2015
Louis C. VERIFIED CUSTOMER
Vehicle Make : Toyota
They are #**** on customer satisfaction
7/10/2015
Anthony M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
They did a good job.
Thank you,
Anthony
7/8/2015
Kelsey H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Saul explained things very clearly and was very polite. I love the text messages received while the car was away. Excellent service
7/8/2015
Loan N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Received excellent customer services. Very pleased with the repairs. Would recommend Cerritos Auto to family and friends
7/7/2015
Guadalupe G. VERIFIED CUSTOMER
Vehicle Make : Kia
Great communication
7/2/2015
Carlon B. VERIFIED CUSTOMER
Vehicle Make : Pontiac
There isn't really much to say. The car was finished and completed exactly how
I wanted. Roger and his team listened and paid close attention to detail. I would definitely reccomend and refer my friends and family.
7/2/2015
Raj P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great service and work!
6/27/2015
Cherly W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Will do I just love u guys will all friends n family
6/17/2015
David S. VERIFIED CUSTOMER
Vehicle Make : Lexus
First class. Second time this shop has worked on my vehicles. No problems.
6/10/2015
Beth S. VERIFIED CUSTOMER
Vehicle Make : Mazda
The gentleman who helped me tonight was very professional and I appreciate that I was made to feel like I was a very important customer that I wasn't just another number. The quality of work exceeded my expectations
Thank you
6/10/2015
Kristy M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent service and quality work. Thank you!
6/9/2015
Mathew E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Top notch customer service and quality of work. My car left your shop in better condition than when it went in. I hope I never have to use your services ever again, but if I do I'll have peace of mind. Thank you.
-Matthew Esquerra