North West Signature Collision

Liked the frequent updates

I was very dissatisfied with the service received with the enterprise car rental onsite. I requested a standard car which is covered fully by my insurance; however, I was asked to drive a two door loaner bright yellow bug. The car that I was getting serviced was a 45k 4 door vehicle (mercedes benz). In my opinion, this is not a comparable trade, even for a standard car. The rep (James) indicated that he only had one car and that I would have to wait. It's seems as though the operations should be ramped up in the center because my appointment was held way in advance. To give me one option, and clearly care less about my concerns, has deterred me from ever using this service center again. Also, the geico rep (Mike) seemed to be more concerned about his colleagues feelings, then customer satisfaction. I waited for a long period of time before I was provided a different standard car. Lastly, I was told that I could use my Amex by Mike, but then at the final hour when my car was ready to be picked up, I was verbally told they do not accept American Express? Why is there discrimination against this credit card company? I recommend providing the collision center staff with customer service and operations training. If you have any additional questions, please do not hesitate in contacting me. Regards, Aisha W

Khasan Taylor, GEICO Auto Damage Adjuster, and Junior did a great job, along wuth the entire Signature team. Only advice is to ensure car is totally ready before call no the customer.

Repaired my car as agreed and within the estimated time. Thank you.

Amazing and awesome customer experience. Every aspect was top notch!

The service is very good.

All the people that we dealt with were pleasant and professional.

Customer service AWFUL. I received an automated call saying my car was ready. When I got to the shop, mike, the agent who was handling my case saw me and ran back into the shop perhaps bc he forgot to call me to tell me it wasn't done. So I sat in the waiting area.. I asked Leslie if my car was ready, she said oh yea, it was done it just needed washed and she would check on it. Several minutes went by and she didn't move so I asked her again, she finally got up and went to the back. Minutes later a big came to tell me it wasn't ready and the automated call I received was a mistake. So instead of being honest and owning the mistake I had to sit and wait 20 min after I already walked 3 miles to figure out my car wasn't ready. AWFUL

The repairs took three times longer than estimated. Thy told me I would get a cost estimate the same day, but I had to call several times and even come back to the shop to get it. When the repairs were finally done and I came to pick up my car, they had lost a piece and told me to come back to get it three days later. But I was able to pay and take my car home that day. When I returned to get the missing piece, they randomly told me I owed another 290. A disorganized and frustrating operation at every step.

Excellent service from the front desk to the repair area. The estimator was especially extraordinary in his efforts in his accomodations.

The team kept me apprised of the repair progress, told me exactly what was repaired, and exceeded expectations when the car was returned.

Things didn't start out well, but they ended well. The initial repair was not done properly, but they resolved the issue, so I'm satisfied. Plus,the staff are friendly and hospitable.

Great service and everyone I interacted with was pleasant and helpful.

Lack of organization in the office. When picking up car after repairs, the shop didn't know which car was mine and didn't initially have the information correct regading GEICO deductible confusing my car with another. Moreover all of the repairs were not completed, received notice that the car was ready for pick up but upon picking it up the shop completely forgot one part of the repair. Making the customer have to come back again. Would appreciate a more thorough and organized attention to the repair.

Thanks so much.. My car looks amazing

The service I receive was absolutely wonderful, The staff is very friendly and they treat you like they know you for year. Fantastic, Thanks to all for a great experience.

Noel is a solid guy... Communicated well with me and my vehicle looks great

The experience was completely seamless from start to finish. Can't say I'd like to do it again, but I would highly recommend your service. Thank You

This entire experience for me was not a pleasant one BUT NOT BECAUSE OF ANYTHING THAT SIGNATURE COLLISION DID!!! You were as much a victim of the incompetence and inefficiency of NISSAN-USA as was I. You guys were terrific!! And I am happy to say the car is running perfectly. Thank you. John Edward Niles

I was pleased that car was ready when promised and staff was exteemely professional and pleasant. My car looked great and paint job was professional, and top notch. As added bonus they washed and cleaned inside my car as well. I would totally recommend Signature Collison to my friends.