Caliber Collision - Knoxville - West

Paul **** was professional yet friendly. His obvious knowledge of the work needed helped me relax with confidence the job would be done well.

Chris- thank you for a wonderful repair experience, everyone kept me informed of the repairs every step of the way. Extremely pleased with the end result; car looks like it just came out of the showroom. Thank you and your team for being extremely courteous and polite. Regards, Eric H

I was truly dreading the idea of having to get my vehicle repaired after past experiences I have had, but I was so surprised by the professional and one on one care I received. Could not have asked for a better experience and the results were amazing!

I liked the daily updates, and the fact that there was an adjuster onsite all the time. I was treated with respect and dignity. My car looks great! Cannot tell anything was ever wrong with my car. They also sent me step by step photos.

Very professional keeps you up to date on what's going on at all times excellent workmanship

Good job

Excellent customer service. Something that you don't see much any more. Very clean facility. Very friendly and courteous staff. Really appreciate bring kept informed all the way through. I would recommend you highly to anyone.

Thanks for your help!

I really appreciated the updates throughout the repair process.

Thank you so much for keeping me informed throughout my repairs.

I had a grocery cart hit my car and so ABRA helped remove the scratches. It was only going to take 4 days. On the day I was supposed to pick it up, I was told it would be longer because a poor paint job was done and the paint was sagging. Later, I found out, that was not the case. When removing my SUV bars on top of my car where you can store luggage, they accidentally dented my car. So they would now have to fix it. So they put me in a rental car. So I had to wait longer to get my car back. However, they did put me in a rental car free of charge, and I really appreciated that because I had to get to work every day. A couple of days later, I came to pick up my car again. I put my seat belt on, and even though it was loose I drove it a few miles to the local grocery store where I could adjust. I thought it just needed to be tightened. Later I found out the seat belt compartment was never properly reinstalled after they finished the repair. So I had to drive back to ABRA 30 mins. later and drop off my car again to get it fixed, and get back into the rental car. The next day I was able to pick up my car again and the seat belt was fixed. As a courtesy gesture, Chris, the manager, offered to detail and wax my car, which I got done today, Aug. 25th. I really appreciated that. Chris went over and beyond to help me make things right after my wait time had been extended and 2 mishaps happened (dent damage & seatbelt error). He was so, so nice and really went over and beyond to make things right. And ya know what, that makes a huge difference. I really have minimal complaints. Yes, I was upset they dented my car, and also didn't put my seatbelt right, and my car wait was extended, but Chris O'Baugh went over and beyond to make things right and I really, really appreciate that as a customer. So thank you ABRA, but most of all thank you Chris O'Baugh for being such a wonderful, professional, and absolutely OUTSTANDING at customer service! I really appreciate it.

Excellent service

Wowwww, I am super impressed. Unbelievable the job ABRA did! My Jeep is detailed inside and out! Blown Away, my expectations have been far exceeded. Thank you so much guys! You've made a very unfortunate experience become a pleasure to have dealt with. Brandon Swisher -Customer for life.

You all did a great abs efficant job at getting me in and out and on the road quickly. Thank you.

You guys were awesome!

Great communications, excellent work performed, quick and courteous service.

Excellent work AND customer service!

I was not expecting y'all to clean and vacuum my car. I was very impressed with it!

good job. Great customer support

Car looks great and i'm very happy that it was also cleaned which i didn't expect. Overall good job