I was told my car would ready April 13, I then received a message to go pick it up. When I called they told me my car was not ready but it would be in two days. When I called they put me on hold for 15 minutes, I had to hang up and call again but I redirected to an automatic message. I went to the shop and my car did not have a bumper or was painted. I did not receive the car about a month after, when I went to pick up the car the secretary secretary was extremely rude and she raise her voice SEVERAL times. She was extremely rude and did not display not one bit of good customer se vice. Extremely disappointed.
4/21/2018
Miguel R. VERIFIED CUSTOMER
Vehicle Make : GMC
Yes I am satisfied with the work that was done to my vehicle . Daniel was the one who helped me and he kept In constant touch Keeping me updated on the vehicle progress . I was extremely satisfied with the service and would like to thank them for the work they did .
4/13/2018
Althea J. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is 2nd time using Fix Auto, and I am very happy with both experiences. From the start, the representative came out and explained everything that was needed to repair car. I received the status of my car every day by text. The car was completed a day early. Rec'd a warranty. Repair was miraculous! Keep up the excellent customer service!
4/12/2018
Vannessa R. VERIFIED CUSTOMER
Vehicle Make : BMW
Great timing. Looks good. Late yesterday noticed some swirl marks. I’m sure it can be fixed.
4/5/2018
Sonia G. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service. Appreciated being kept informed regarding the status of the repairs. Work completed sooner than the date expected which was great because of the urgency to get the work done as soon as possible.
4/5/2018
Marcella D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very good job. Vehicle was completed in a timely manner.
3/26/2018
Emmanuel A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The manager, Daniel Torres, is a true professional in every sense of the word. He provided prompt service from the very start when the car was brought in. He provided daily progress report until the repairs were completed. He even sent a follow-up message after we picked up the car to ensure our satisfaction with the repairs.
3/24/2018
Alberta W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very curtious and professional
Thanks
3/17/2018
Barbaro R. VERIFIED CUSTOMER
Vehicle Make : Kia
Good customer service
3/2/2018
Terence M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Five star service nice job ! My car looks good .
2/26/2018
Kathy S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I really appreciate the updated text messages
2/22/2018
Santos H. VERIFIED CUSTOMER
Vehicle Make : Kia
Fine
1/31/2018
Eleiana F. VERIFIED CUSTOMER
Vehicle Make : Honda
Everybody was super friendly and very professional! Thank you for leaving my car looking brand new!!
1/25/2018
Yolanda B. VERIFIED CUSTOMER
Vehicle Make : Dodge
I asked for a quote for the whole right side of my car. Not for you to price match the quote I got from collision works. Your price did not include the entire repair I asked for
1/24/2018
Daniel R. VERIFIED CUSTOMER
Vehicle Make : Honda
Fix Auto Paramount did a really great job with my vehicle repair. They repaired it to a high expectation and greater. They can work on communication, but other than that, they do a great job. I give them 4.5/5. Thanl you.
1/5/2018
Noemi L. VERIFIED CUSTOMER
Vehicle Make : Honda
Very satisfied, great job done
12/16/2017
Maria H. VERIFIED CUSTOMER
Vehicle Make : Nissan
The customer service was great the employees are very helpful. I am very happy
with the work performed on my vehicle.
11/23/2017
Jeffery F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I LA Orange County fast track transponder missing missing from vehicle upon completion
11/19/2017
Sharon B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was nice, made me feel confortable leaving my truck, I saw your TEAM WORK TOGETHER AS **** TEAM. I picked up my truck and a light came on for the airbag,and your team go on it right away from the people behind the desk to the shop guys they made sure I was taken care of.
Thank you for a job well done from customer service to the work on my truck.