Fantastic service!!!! I will recommend you to everyone!
1/8/2013
Janet M. VERIFIED CUSTOMER
Vehicle Make : GMC
Tom took great care of me. He was wonderful at explaining what the process would be and kept in touch with me along the way. Tom made my experience as pleasant as can be. Thank you.
1/7/2013
Kristin J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Communication was great, and the one small issue with chips in the paint around the windshield was fixed right on the spot when we came in to pick up the car.
1/6/2013
Jerry K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Friendly and courteous staff. Work was done quickly and professionally. Laurie and Heather were a credit to your operation.
1/5/2013
Michael B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very Professional and kept you updated
1/5/2013
Greg S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The truck looks great
1/5/2013
Suha S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great
1/4/2013
Jason B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Team was very responsive and provided timely updates. The car looked immaculate. Definitely recommend you to others needing repair work
1/4/2013
Lynn F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very efficient and kept me informed though out the repair.
1/4/2013
Jeffrey K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team was totally committed to making this a good experience
Thank you all
1/3/2013
Nick D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciate that ABRA was able to take my vehicle while I was away for the holiday week. Since I didn't need my car the timing worked out great for my schedule. Everyone was very professional and curtious. Liked having updates sent to my email while I was away also. Will glady recommend their services to any of my friends.
1/2/2013
Darlene S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone communicated well on questions and replies. Very clean car and everything was completed as indicated.
Thanks
1/2/2013
Rachael H. VERIFIED CUSTOMER
Vehicle Make : Ford
Got done faster then expected! Great people and very helpful! Kept me updated every step of the way. Would definitely pick them for my number one place to go!
1/1/2013
Sharon S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The best experience I've ever had with a body shop, from the customer service to the quality of work done on the car. I would definitely recommend ABRA to others.
1/1/2013
Gerald N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was outstanding - continual updates was wonderful - staff exceptionally friendly
12/30/2012
Shivaglal C. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys did a wonderful job right from beginning to end.
I am indeed very happy to get my car fixed in less than 2 days.
12/29/2012
Anne K. VERIFIED CUSTOMER
Vehicle Make : Honda
I loved the updates about the progress of my car's repairs!! Thank you for doing such an excellent job on my car! Nobody would ever guess my car had been in an accident.
12/29/2012
Rebecca D. VERIFIED CUSTOMER
Vehicle Make : Honda
From start to finish a professional, pleasant, and outstanding service experience. Communication was clear and informative. Liked getting email updates on progress and was thrilled to get it done in half the estimated time. The flexibiity regarding pick up time due to snowfall and my ride was handled with a smile. Truly continue to be impressed with Abra!
12/29/2012
Jeffrey L. VERIFIED CUSTOMER
Vehicle Make : Nissan
For the most part everything was fine. I realize the setbacks in the date the car would be ready were due to Nissan parts and shipping, not to ABRA. However, there is an issue that I am very upset about.
When I went to Enterprise to return my rental, I had to pay 120 extra out of pocket because the rental had to be extended 6 days beyond my 30 day policy limit. Somebody dropped the **** here. Throughout the process, I was assured that if my rental was needed past 30 days, that would be taken care of. I received this assurance from ABRA and from Enterprise.
However, it was not done and here I sit on a Friday short 120. Luckily I just got paid so I have the money. Otherwise I literally do not know what I would have done.
Somebody will reimburse me I am sure. That however is beside the point. The damage is already done. I am out 120 because someone did not do their job. Next week is a holiday, so I wait even longer. I am sure everyone will apologize, but I doubt I will be compensated for the error. I am disappointed, to say the least.
I was very satisfied with ABRA until the very end. Things got messed up at the end, left a sour taste in my mouth and a bad last impression. Also, no one reattached my front license plate, so I am currently driving without it on the front of my car. Not happy about that either. All in all, not the best experience. My coworker who referred me to you was exceptionally pleased with her ABRA experience, I however, cannot say the same.