The personnel and service was excellent; however, the paint color did not match exactly. It was noticeable to me, but is probably as close as they could come with yellow.
5/6/2013
Amanda E. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very satisfied my experience at ABRA. Justin was so helpful. He was well-informed, and explained everything that I needed to know. He was so helpful with an additional repair that I had needed for a while. Everyone was also very friendly. Thank you for a very good experience with auto repair!
5/6/2013
**** K. VERIFIED CUSTOMER
Vehicle Make : Ford
The car was done right. The service was quick, curteous, efficient.
5/6/2013
John S. VERIFIED CUSTOMER
Vehicle Make : Toyota
overall...great job
5/6/2013
Jeffrey E. VERIFIED CUSTOMER
Vehicle Make : Ford
Job well done; please follow up with me for the reminder of the coating on the exterior 90 days following repair. Thank you,
5/6/2013
Scott K. VERIFIED CUSTOMER
Vehicle Make : Ferrari
Russ Slocum is absolutely fantastic.
5/6/2013
Constance B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Timely, courteous, excellent service. The car was ready in half the time estimated. I'd rather never have another accident, but if so, I would highly recommend ABRA.
5/6/2013
Matt T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Laurie is great.
She does everything possible to accommodate my busy schedule.
5/6/2013
Daniel H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Corry did an excellent job in all areas. Very pleased with the service.
Dan Hardesty
5/6/2013
Beverly T. VERIFIED CUSTOMER
Vehicle Make : Acura
a large scrape on the back lower side of the car that was not there before the accident (The passenger side)
the dash board is very dirty and greasy in spots - also there is yellow paint (marker??) on the console that will not come off
5/6/2013
Ann K. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very helpful thru the whole process of getting my vehicle
fixed. I appreciated the updates via text and calls. Thanks for everything.
5/6/2013
Daniel A. VERIFIED CUSTOMER
Vehicle Make : Dodge
it was a good experiece
5/5/2013
Lowell G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The work done on the truck looks very nice and was completed to our satisfaction. Great customer service!
5/5/2013
Matthew R. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very impressed with the quality of the work and how quickly they were able to get the work done.
5/5/2013
Kelvin B. VERIFIED CUSTOMER
Vehicle Make : Pontiac
I liked being informed of the status of my car. The team that accomplished the repairs were awesome. The car looked like new. Definitely high standards here. I would recommend anyone to ABRA.
5/5/2013
Jean M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone was so nice and informative! I would recommend this team to anyone needing auto repairs!
5/5/2013
James A. VERIFIED CUSTOMER
Vehicle Make : Toyota
3 days late on delivery is not a good experience.
5/5/2013
Bryan R. VERIFIED CUSTOMER
Vehicle Make : Mazda
I had a couple issues I was not happy about, with the biggest being calls were made to my cell phone about some issues when I specifically said I cannot have my cell phone at work and to call my work number. Since ABRA did not, I did not know about the "betterment" cost I was charged without having time to explore the reason with my insurance company and the insurance company of the lady that rear ended my son's car. I was charged 181 upon pick up, it would have been nice to call me at work on this. ABRA had my work number right there on the sheet. I was told the cell phone number was the default. I asked Justin, the Service Manager what I needed to do, as I was clear when I said to call me at work, he apologized (and I had to pay 181 at pickup). I also lost my car keys/remote beeper when I turned the car in. My position is I passed the keys to ABRA as I took the keys off my sons lanyard which I did have, so no keys were in my posession. So now besides the 181 "betterment" I was charged when I picked my car up, I am out over 100 to get a new key/remote beeper reprogrammed at the Mazda dealer. I think the cost of this should be split between myself and ABRA as this this remains a mystery. Everyone was friendly but I did have these 2 issues with my service...Bryan R
5/5/2013
William H. VERIFIED CUSTOMER
Vehicle Make : BMW
I had no doubt about your capabilities as we've used you before. This time you proved it again and on our most prized posession.
Thank you.