Abra Auto Body Repair of America - Corporate

As on prior occasions, work was perfectly done.

Great job! It looks like it was never in an accident. Staff was very friendly and helpful.

Work was done quickly and I was kept informed with updates through the process. Turned out looking as good as new. Great job!

They are courteous and very professional. They keep you up to date on what is and may happen. No surprises-which you don’t need with a repair process. I’ll be recommending them for sure!

I received daily text updates which was awesome. Very responsive to questions I had and the quality of work seems great. Worked seemlessly with insurance as well.

Took way too much time

My car was ready ahead of schedule , the staff were excellent and the repairs were beyond my expectations.

The customer service was great. I did not have anyone to take me home when I dropped my car off. They gave me a ride home

Great service

I thought Abra did a quick fix with no hassles. Went through Allstate insurance after hitting a dear and got my car back in 6 days. Don’t think many shops would be able to top that. Thanks!

Great

Tom with Abra was great and very helpful through my experience. Austin with Abra was not. The day after my vehicle was towed in and dropped off I called Abra to confirm the vehicle was there with no issues. Austin told me it was not there. I called the towing company and they showed me the GPS log of their tow truck arriving at the correct Abra location. I called back and again Austin told me the vehicle was not there. I asked if there was a chance it just hadn't been checked in yet and he repeatedly said "no, your vehicle is not here". I took time out of my day to drive to Abra, where I saw my vehicle sitting in the middle of the parking lot. I went inside and asked for Austin and informed him my vehicle was there. There was no apology from him and he spoke to me like I was an idiot, because he said "well someone told me it wasn't here". When I call trying to locate my $30,000 vehicle, someone better get out of their chair and see if my vehicle is there. Very disappointing. Following this, I checked on the vehicle the next day because I had to get a set of keys from the vehicle. I noticed the back seat door handle had been cut out of the vehicle when there was no damage in that area. Turns out someone broke into our vehicle during the night. No cameras and no security to keep my vehicle and belongings safe. Abra did replace the door at no cost to me, which I appreciate, but should be done as it was in your care. Again, Tom was great and took care of us. Austin was unprofessional and a huge disappointment and took time out of my day from work as I tried to locate my vehicle that was sitting 50 feet from him. Put some cameras in your back lot... When I ask why a door handle was cut from my vehicle and all Abra employees can do is scratch their head and say it must have been broken into... that is not encouraging. Thanks. My name is Joe and you can reach me at ****-****-xxxx if anyone wants to follow up.

My car looked like new when I picked it up. They even washed it inside and out! My floor mats were spotless!!. They kept me informed about how it was going and did excellent work!

Great customer service experience. Quality work

Y’all have GREAT communication skills. I always knew what was going on. One thing though, you disconnected my battery and then didn’t tighten the cable when you were finished. I thought something was wrong with my car, thankfully it was just that.

They were great from beginning to end!!!I would like to thank Scott whose in charge for taking good care of me and Pat that made my vehicle look like nothing ever happened, Great people !!!! Who I would give my business in a heart beat & recommend to others.

Lauren was great to work with and always kept me informed through the process.

You did great job and were very prompt in completing.

The worklooks great!!

Customer service was great as was the quality of the repair