Honestly, Abra went above and beyond. They kept updated the whole time, they were very accommodating all around. I wish I had gone to them before.
7/4/2019
Ann Marie. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service. I wasn’t expecting the inside of my car to be cleaned! Great touch!
7/4/2019
Suzanne W. VERIFIED CUSTOMER
Vehicle Make : Toyota
A good job but paint didn't quite match. Also I had windshield replaced and within 4 hours a rock hit it and it's broke again. Kevin said he would address the paint issue but let me take the car since I had planned trip for the 4th. I left the warranty at home so do not know if warranty covers the rock chip. I sent a picture to Kevin at ABRA in Iowa City, IA.
7/4/2019
Terrell K. VERIFIED CUSTOMER
Vehicle Make : GMC
Well first off Caitlin did an awesome job communicating and keeping me updated with things with the process and things I needed answers to as questions popped up along the way. I also must say the team over at abra did and awesome job on my truck! And was very pleased with the outcome when getting my truck back. I work on cars myself just never have the time to work on my own stuff. And this was a first for me dropping my vehicle off to someone so considering that I would definitely highly recommend anybody to come to this location again! And I appreciate the hard work that everyone out in over at the Plainfield abra location. So once again thanks! And wish you guys more business to come!
7/4/2019
Kelsey W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very helpful and accommodating
7/4/2019
Katharine L. VERIFIED CUSTOMER
Vehicle Make : Jeep
All the employees were wonderful.
7/4/2019
Brendan W. VERIFIED CUSTOMER
Vehicle Make : Jeep
They were great!
7/4/2019
Debbie T. VERIFIED CUSTOMER
Vehicle Make : Buick
This was my second time using Abra and was happy both times. I especially liked the text updates. Thank you for doing such a great job! I will definitely recommend you! Thank you very much!
7/4/2019
Robert H. VERIFIED CUSTOMER
Vehicle Make : Ford
We really appreciated the hard work by the entire team to do a really great job fixing the car on time when the weather was quite uncomfortable.
7/4/2019
Zachary P. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car came back better than expected and on time I will definitely be doing business with them again
7/4/2019
Katelyn F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Friendly people, great customer service and quick to get things done!
7/4/2019
Brittany K. VERIFIED CUSTOMER
Vehicle Make : Ford
Not only was I pleased with the repair work done, but it was also very nice to have the car cleaned up as well.
7/4/2019
**** N. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you
7/4/2019
Justin L. VERIFIED CUSTOMER
Vehicle Make : Lincoln
My car came back on schedule, and flawless. Great job!
7/4/2019
Irven &. VERIFIED CUSTOMER
Vehicle Make : Nissan
Would use them again. Great service.
7/4/2019
Susan/eric K. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent work done in a timely manner
Thank you for your service
7/4/2019
Audra P. VERIFIED CUSTOMER
Vehicle Make : Ford
Great communication. Great service.
My vehicle looks wonderful.
Thank you!
7/4/2019
Nicholas K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
****. Poor communication with Travlers resulting in a 5 day delay.
2.. Because the car was in the shop, I had other work I wanted done (fixing a bad door bushing) which I was paying for out of pocket. This was documented by Abra when the car was dropped off. The work never happened (again, really bad communication and follow through).
3. I have a massive scratch on my hood right next to the fender where work was performed. This is a huge scratch. For sure not there before. I have a call into Abra on this.
I never give bad reviews. However, this was a bad experience. I appreciate Abra helping with part of the rental (due to the longer fix resulting from poor communication) but I will use Abra again. There were too many misses which are similar and center on sloppy work, poor communication, and lacking follow through.
7/4/2019
Marthanne M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really appreciated the updates sent letting me know the status of my car. It helped me know how to plan my day.
7/4/2019
Tina F. VERIFIED CUSTOMER
Vehicle Make : Dodge
They helped me stay up to date on everything and answered all my questions. Super kind when I had all 4 of my kids there with me despite my kids tiredness and crankiness.