It was uneven service
very obvious error—the passenger door wouldn’t open
Communication -too much/self serving and not accurate
7/12/2019
Bob T. VERIFIED CUSTOMER
Vehicle Make : Dodge
My truck's in better shape now than it was prior to my encounter with a metal fencepost!
7/12/2019
Randy R. VERIFIED CUSTOMER
Vehicle Make : Buick
You are all so nice
7/12/2019
Reiner H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The body work is fine but the car has a vibration that is felt in the steering wheel between 60-70mph. I was told by Les Schwab and the VW dealer that there is a possibility of bent parts. This was shown as caster being out of factory spec. An alignment was performed and the toe was adjusted. Caster was not addressed because a visual inspection didn’t prove any parts replacement was necessary even though caster was still out of factory specification. Re-balancing the tires and or checking for a bent wheel may remedy the problem but seems this was not performed.
7/12/2019
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff was nice, repair was done decently fast and kept apprised of the status along the way.
7/12/2019
Donna N. VERIFIED CUSTOMER
Vehicle Make : Honda
What a pleasant experience at Abra after a horrible car accident with my new car. I am totally satisfied.
What a class outfit!!!
7/12/2019
Devon H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The receptionist was completely rude and gave false information. Numerous times telling us our car rental would be paid for if we didn’t drop off our vehicle a day early from our scheduled time or if we didn’t get back before 5:00pm today. She even told my husband to figure it out because she wasn’t going to stay after 530. Nathan our technician was very helpful and reassured us and made pick up arrangements.
7/12/2019
John L. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service. Excellent repair job. Every step of the process was well explained. Very friendly staff. Appreciate feeling like we are well cared for and not just a customer to hurry in and out the door
7/12/2019
Philip H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Kelli , front desk lady I worked with was very personable and professional. I enjoyed working with her and was very pleased with her attention to detail.
7/12/2019
Courtney K. VERIFIED CUSTOMER
Vehicle Make : Dodge
The staff are amazing! They kept me updated throughout the whole process and did their best to get my repair done ASAP as I was paying for a rental out of pocket. My car looks great and I would recommend them 100%!
7/12/2019
Zoela V. VERIFIED CUSTOMER
Vehicle Make : Ford
Well Dean the associate who help me out since the first day i had a phone conversation with and when i first walked in the shop. He was very Respectul helpful Person he explain every detail of my repair and the days it was going to take. He was in contact with me regarding when the car was in the shop getting repair n the days had left and exclusively when i went to pick it up. Help me in all my needs and very experience person he is n in the future i will recommend him to my friends and family. Thank you for your business. Excellent service and Excellent in every Matter. Thank you
7/12/2019
Ryan L. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service
7/12/2019
Daniel D. VERIFIED CUSTOMER
Vehicle Make : Ford
My car was repaired quickly and also cleaned.
When I picked it up it looked brand new!
I highly recommend Abra.
7/12/2019
Kevin H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very satisfied I never been involved in an automobile accident before wasn't sure of what to expect my car looks great was very happy with the way they matched up the metallic paint two thumbs up!!!
7/12/2019
Derek James. VERIFIED CUSTOMER
Vehicle Make : Mazda
????????
7/11/2019
John C. VERIFIED CUSTOMER
Vehicle Make : Honda
Lauren Meyers,specifically, was very polite and helpful with handling our difficult situation in getting an appointment, insurance,and keeping us informed with progress throughout the procedure. Other s at the location were also friendly and helpful. I will certainly recommend Abra to others who need their cars restored.
7/11/2019
Caryn C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Kristy was amazing and did a wonderful job of keeping me informed .