The vehicle was in the body shop for an extended period of time. I appreciate the loaner and rental trucks provided but the service could have been done more timely. I took the truck in to service on January 7, 2019 and received it back March ****, 2019.
3/4/2019
Joseph/susanne Z. VERIFIED CUSTOMER
Vehicle Make : Dodge
Kevin did a great job. He was very thorough when the car was brought in. He kept us updated on the progress, and he was very nice and professional when we picked up the car. This was a big job, and Kevin handled it with ease.
3/2/2019
Luz Neida. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dropping off and picking up was the best Experience.
2/23/2019
Elaine H. VERIFIED CUSTOMER
Vehicle Make : BMW
My vehicle was completed a little over a week sooner than estimated. I couldn’t get to the facility until after 5:30 to pick up my vehicle, however the staff members who were still there
waited patiently for me to arrive. I really like my vehicle, and the service I received on it at Chapman.
2/21/2019
Matthew J. VERIFIED CUSTOMER
Vehicle Make : Kia
Thanks!
2/21/2019
Eduardo E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
A lot of work was done poorly areas I never approved of being painted were blended in badly, overall poor effort and quality.
2/19/2019
Cristal S. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job !!
2/14/2019
Prasad R. VERIFIED CUSTOMER
Vehicle Make : BMW
Good job. THANKS.
2/13/2019
Lance S. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Great working with Joe. He saw to it that things were done right.
2/13/2019
Tim D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kevin was exceptional. We were kept up to date on all repairs. Thank you for a great job.
2/9/2019
Joseph J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Too long for many reasons
2/9/2019
Mark B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone at the shop is awesome. The process was quick & easy.
2/9/2019
Kenneth &. VERIFIED CUSTOMER
Vehicle Make : BMW
The car looks great. My wife says they cleaned the better than when we bought it
2/7/2019
Hailong/xue B. VERIFIED CUSTOMER
Vehicle Make : Nissan
just a $3,000 level of repair lasts morn than three weeks and the pickup day is postponed twice.
2/3/2019
Lance S. VERIFIED CUSTOMER
Vehicle Make : GMC
The truck looks fantastic. Joe has been great to work with. However, it took longer than expected and the prep work could have been better, some deals, insulation are missing and the cargo light is no longer working.
2/1/2019
Ernesto G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Absolute amazing customer service!
1/22/2019
Josephine S. VERIFIED CUSTOMER
Vehicle Make : BMW
From the beginning we were greeted by Joe, he took the time to explain the process of my little girl. At the time enterprise didn't have any vehicle available but they also made it possible to get one as soon as possible. BMW Chapman was patient, professional and understanding of people sensitivity towards their vehicles. Thank you to the team of BMW Chapman collision my little girl looks beautiful!